Making a Difference - One Customer at a Time

Customers (internal and external) are the life of any organization – private or public sectors. How they are treated directly impacts their satisfaction with the product or service they have received. The critical role of frontline representatives is to consistently deliver excellent service and create positive customer experiences. Participants will leave recognizing the value of making a difference: one customer at a time.

Presented by: 

Onsite Program Subject Area: 

Leadership, Team-Building and Customer Service

LibraryLinkNJ, The New Jersey Library Cooperative
44 Stelton Road, Suite 330, Piscataway NJ 08854
Phone: 732-752-7720 | Fax: 732-752-7785
Toll free outside (732) Phone: 1-866-505-5465 | Fax: 1-800-793-8007

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LibraryLinkNJ, The New Jersey Library Cooperative, and its services are funded by the New Jersey State Library,
which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.