Crafting the User-Centered Library: Integrating Assessment into Planning and Executing Library Services

Event Information
Date
-
Instructor/Presenter(s)
Event Type
Continuing Education - Webinar
Event Category
Administration
Collection Development
Customer Service
Marketing/PR
Programming
Reference
Technology/Digital/Web
CEU Hours
1.5
Target Audience

Public Librarians, Academic Librarians, Library Administrators

Event Materials
Descriptions

What do your library patrons need and want? Find out! Discover a variety of practical (and often free) methods for gathering data to develop a more user-centric service plan. Learn techniques for implementing what your users need and want and discover how to overcome obstacles that may pop up along the way.

Learning Objectives:

  • Identify a variety of methods for collecting data and analyzing the results;
  • Increase survey response rates using low-cost or free prizes;
  • Change services, programs or polices based on data collection results;
  • Employ ethical research practices and institutional policies.
Registration Information
Limit

100

Registration for this webinar is now closed.