Crafting the User-Centered Library: Integrating Assessment into Planning and Executing Library Services

Event Information

Date: 

Thursday, August 4, 2011 - 3:30pm to 5:00pm

Instructor/Presenter(s): 

Event Type: 

Continuing Education - Webinar

Event Category: 

Administration
Collection Development
Customer Service
Marketing/PR
Programming
Reference
Technology/Digital/Web

CEU Hours: 

1.5
Event Files
Target Audience

Public Librarians, Academic Librarians, Library Administrators

Descriptions

What do your library patrons need and want? Find out! Discover a variety of practical (and often free) methods for gathering data to develop a more user-centric service plan. Learn techniques for implementing what your users need and want and discover how to overcome obstacles that may pop up along the way.

Learning Objectives:

  • Identify a variety of methods for collecting data and analyzing the results;
  • Increase survey response rates using low-cost or free prizes;
  • Change services, programs or polices based on data collection results;
  • Employ ethical research practices and institutional policies.
Registration Information

Limit: 

100

Registration for this webinar is now closed.

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