LLNJ Delivery Update - TForce Final Mile

New Vendor for Statewide Delivery

LLNJ Delivery Update

- TForce Final Mile


April 25, 2018

Please share this with all staff involved with ILL/delivery.

 

 

New LibraryLinkNJ Delivery Vendor Contract Signed on April 23

  • LibraryLinkNJ has signed with TForce Final Mile (formerly known as Dynamex) as the vendor who will provide interlibrary loan delivery services for LibraryLinkNJ member libraries
  • Why the LibraryLinkNJ Executive Board selected TForce for the statewide library delivery service:
    • They earned the strongest point-based evaluations of all bids responding the Request for Proposal
    • They have direct and extensive service serving LibraryLinkNJ libraries

When will the new service start?

  • The week of Monday, April 30 - Friday, May 4:
    • TForce will handle item pickups only at participating libraries
    • Expak will complete item deliveries only at participating libraries
  • The week of Monday, May 7 - Friday, May 11:
    • TForce will handle both deliveries and pickups at participating libraries
  • Yes, we know that’s a quick turn-around!

What Does This Mean for Your Delivery Staff?

Date What’s happening What library staff need to do:

ACTION
  • We will be moving back to using our former delivery labels when TForce begins pickups on Monday, 4/30

Starting Monday, 4/30
  • TForce will conduct pickups only this week

Starting Monday, 4/30
  • Expak will make deliveries only this week
  • Separating the pickups and deliveries allows LibraryLinkNJ to make the delivery transition as smooth as possible for participating libraries

Friday, 5/4
  • Last Day for Expak deliveries
  • Make your farewells to your Expak driver

Starting Monday, 5/7
  • TForce will conduct both pickups and deliveries starting this week
  • Have your Delivery Log sheet ready for the driver to sign
  • Start using the TForce online delivery forms: Problem Report Form, Question Form, Bin Request Form, and Plastic Bag Request Form

6/1 - 6/10
  • LibraryLinkNJ collects monthly delivery statistics (due by the 10th of each month)

 

Future updates will cover:

  • Access to new forms for the following: TForce Problem Reports, Closures, Bin Requests and Plastic Bag Requests. We anticipate these forms will be available on Monday, May 7.
  • Wrap-up details for insurance claims you may need to file with Expak

 

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