LLNJ Delivery - TForce Final Mile - Update #3

New Vendor for Statewide Delivery

LLNJ Delivery - TForce Final Mile

Update #3


May 7, 2018

Please share this with all staff involved with ILL/delivery.

 

 

Last Week:

  • Last-minute changes in our agreement with Expak altered the sequence of expected events, with the following results:
    • Expak ceased all service on Friday, April 27th
    • TForce began work on Monday, handling mostly pickups at first and undertaking some deliveries starting on Thursday

What’s Happening This Week, May 7-11:

TForce Asks Your Help with Following:

  • Make sure the driver signs your library’s LibraryLinkNJ daily delivery log sheet.
    This is a new procedure for many of the drivers
  • When the driver presents their TForce route log to your staff member, please make sure your staff member prints a clear and legible name
  • Both of these procedures help TForce monitor driver performance and delivery accuracy

What Does This Mean for Your Delivery Staff?

Date What’s happening What library staff need to do:

 

Immediately

  • We’re using our LLNJ delivery labels only
  • Discard any labels you printed out last week. We worked with TForce to add route numbers to all the labels
  • Attention: Libraries using JerseyCat: you cannot use JerseyCat labels as shipping labels for items being picked up by TForce

 

Starting on Monday, 5/7

  • TForce is making both pickups and deliveries starting this week
  • We are using LLNJ daily Delivery Log sheets again. These were revised on Friday, April 27th. Please use the updated version
  • Label your pickups with the TForce labels
  • Print your Daily Delivery Log for April/May and post it in your delivery area
  • Note the number of pickups
  • Note that your pickup time may change
  • Have the TForce driver sign the Delivery Log

 

Starting Monday, 5/7

 

 

6/1 - 6/10

  • LibraryLinkNJ will be collecting monthly delivery statistics (due by the 10th of each month)

 

Blue Bins:

  • The TForce depots need blue bins in order to sort and deliver materials
  • If your library has extra blue bins, please leave these for the driver to take. Label them with a sign marked “Please take”
  • If your library has a lot of bins, expect that it make take up to a week for drivers to take all of them

Insurance Claims:

  • Expak
    • LibraryLinkNJ’s contract with Expak allowed for payment up to $100 for loss or damage to materials in the care of Expak
    • Claims must be filed within 30 days of initial shipment. Claims must be filed with Expak no later than May 25, 2018
    • Please use the Expak Claim Form on our website
    • Claim forms should be submitted by the library that owns the missing or damaged material, no more than 30 days past the initial delivery to the borrowing library
    • When completing the Claim Form, please note the following specifics:
      • For library names, use the full, exact name shown on the ExpakShip dropdown list
      • Please do not use your library’s initials or any other form of the library’s name
      • When you submit the form, the information will be sent directly to Expak Logistics, with a copy to LibraryLinkNJ
    • If a visual will help strengthen your claim, upload a picture of damaged material within the claim form
       
  • TForce
    • As of Monday, April 30, 2018, lost or damaged items in transit are not covered by insurance. LibraryLinkNJ does not reimburse libraries for lost items.

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Phone: 732-752-7720 | Fax: 732-752-7785

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