LLNJ Delivery - TForce Final Mile - Update #3

LLNJ Delivery - TForce Final Mile

Update #3

Please share this with all staff involved with ILL/delivery.

Last Week:

Last-minute changes in our agreement with Expak altered the sequence of expected events, with the following results:
- Expak ceased all service on Friday, April 27th
- TForce began work on Monday, handling mostly pickups at first and undertaking some deliveries starting on Thursday

What’s Happening This Week, May 7-11:

TForce will handle all item pickups and deliveries at participating libraries
You can expect some hiccups as TForce settles into their new routes and schedules
We worked with TForce and have added route numbers to all the delivery labels. This will help with sorting accuracy. Please discard all labels printed last week.
New assistance request forms are now ready and available:

TForce Asks Your Help with Following:

Make sure the driver signs your library’s LibraryLinkNJ daily delivery log sheet.
This is a new procedure for many of the drivers
When the driver presents their TForce route log to your staff member, please make sure your staff member prints a clear and legible name
Both of these procedures help TForce monitor driver performance and delivery accuracy

What Does This Mean for Your Delivery Staff?

Date	What’s happening	What library staff need to do:
Immediately	We’re using our LLNJ delivery labels only Discard any labels you printed out last week. We worked with TForce to add route numbers to all the labels Attention: Libraries using JerseyCat: you cannot use JerseyCat labels as shipping labels for items being picked up by TForce	Check your own library’s label for accuracy using the Delivery Access List Notify lyu [at] librarylinknj.org (Mi-Sun Lyu) of any necessary changes
Starting on Monday, 5/7	TForce is making both pickups and deliveries starting this week We are using LLNJ daily Delivery Log sheets again. These were revised on Friday, April 27th. Please use the updated version	Label your pickups with the TForce labels Print your Daily Delivery Log for April/May and post it in your delivery area Note the number of pickups Note that your pickup time may change Have the TForce driver sign the Delivery Log
Starting Monday, 5/7		On 5/7, start using these assistance request delivery forms: Problem Reports Questions Bin Requests Plastic Bag Requests Library Closure
6/1 - 6/10	LibraryLinkNJ will be collecting monthly delivery statistics (due by the 10th of each month)	Report your library’s April/May statistics online Please do not fax them to the office

Blue Bins:

The TForce depots need blue bins in order to sort and deliver materials
If your library has extra blue bins, please leave these for the driver to take. Label them with a sign marked “Please take”
If your library has a lot of bins, expect that it make take up to a week for drivers to take all of them

Insurance Claims:

Expak
- LibraryLinkNJ’s contract with Expak allowed for payment up to $100 for loss or damage to materials in the care of Expak
- Claims must be filed within 30 days of initial shipment. Claims must be filed with Expak no later than May 25, 2018
- Please use the Expak Claim Form on our website
- Claim forms should be submitted by the library that owns the missing or damaged material, no more than 30 days past the initial delivery to the borrowing library
- When completing the Claim Form, please note the following specifics:
  - For library names, use the full, exact name shown on the ExpakShip dropdown list
  - Please do not use your library’s initials or any other form of the library’s name
  - When you submit the form, the information will be sent directly to Expak Logistics, with a copy to LibraryLinkNJ
- If a visual will help strengthen your claim, upload a picture of damaged material within the claim form
TForce
- As of Monday, April 30, 2018, lost or damaged items in transit are not covered by insurance. LibraryLinkNJ does not reimburse libraries for lost items.