LLNJ Delivery - TForce Final Mile Update #4 May 14, 2018 Please share this with all staff involved with ILL/delivery.

Blue Bins

• All bins are in circulation. TForce depots need blue bins in order to sort/deliver materials
• If your library has extra blue bins, please leave these for the driver to take. Label them with a sign marked “Please take”
• If your library has a lot of extra bins, expect that it make take up to a week for drivers to take all of them
• We have ordered more blue bins and TForce will fill bin requests as soon as they are available

Labels

• We worked with TForce and have added route numbers to all the delivery labels. This will help with sorting accuracy. Please discard all labels printed without route numbers. Labels may be printed in color or black-and-white
• Please consider including a return label with each item shipped. This will save time and make the returns process smoother for the borrowing library

School Delivery: Summer Break

• School delivery will end on Friday, June 15, 2018 and resume the week of Monday, September 10th, 2018

Academic Libraries: Summer Schedule Changes

• Will you be shifting to a new summer schedule that may impact delivery? If so, please fill out the Library Closure form as soon as possible.

Forms

• New assistance request forms are now ready and available:
  • Delivery Problem Form - Staff must use this form to report problems. Please do not email LLNJ staff directly. The form tracks the problem for both TForce and LLNJ, and provides all the information needed to help resolve the problem. Emails to individual staff will delay the response if staff is not available.
  • Delivery Question Form
  • Library Closure Form
  • Delivery Bin Request Form
  • Delivery Plastic Bag Request Form

TForce Asks Your Help with Following

• Make sure the driver signs your library’s LibraryLinkNJ daily delivery log sheet. This is a new procedure for many of the drivers
• When the driver presents their TForce route log to your staff member, please make sure your staff member prints a clear and legible name
• Both of these procedures help TForce monitor driver performance and delivery accuracy

Insurance Claims:

• Expak
  • LibraryLinkNJ’s contract with Expak allowed for payment up to $100 for loss or damage to materials in the care of Expak
  • Claims must be filed within 30 days of initial shipment. Claims must be filed with Expak no later than May 25, 2018
  • Please use the Expak Claim Form on our website
  • Claim forms should be submitted by the library that owns the missing or damaged material, no more than 30 days past the initial delivery to the borrowing library
  • When completing the Claim Form, please note the following specifics:
    • For library names, use the full, exact name shown on the ExpakShip dropdown list
    • Please do not use your library’s initials or any other form of the library’s name
    • When you submit the form, the information will be sent directly to Expak Logistics, with a copy to LibraryLinkNJ
  • If a visual will help strengthen your claim, upload a picture of damaged material within the claim form
     
• TForce
  • As of Monday, April 30, 2018, lost or damaged items in transit are not covered by insurance. LibraryLinkNJ does not reimburse libraries for lost items.