Communication in a Public Library

The issue of communication is often cited when public library staff are discussing challenges of the workplace.  However, the issue is much broader than most individuals initially realize; communication can be internal or external and communication must be interactive among all staff.  

This workshop will:

  • Identify styles of communication, so staff may be more effective both delivering and receiving messages.
  • Offer techniques to enhance successful communication within departments, between departments and library-wide.
  • Discuss techniques to improve communication to the public, including outside the library, whether verbally or in writing.
  • Outline techniques for resolving difficult situations with individuals, whether they are other staff or the public.

 

Presented by: 

Onsite Program Subject Area: 

Leadership, Team-Building and Customer Service
Advocacy and Communication Skills

LibraryLinkNJ, The New Jersey Library Cooperative
44 Stelton Road, Suite 330, Piscataway NJ 08854
Phone: 732-752-7720 | Fax: 732-752-7785

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LibraryLinkNJ, The New Jersey Library Cooperative, and its services are funded by the New Jersey State Library,
which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.