The issue of communication is often cited when public library staff are discussing challenges of the workplace. However, the issue is much broader than most individuals initially realize; communication can be internal or external and communication must be interactive among all staff.
This workshop will:
- Identify styles of communication, so staff may be more effective both delivering and receiving messages.
- Offer techniques to enhance successful communication within departments, between departments and library-wide.
- Discuss techniques to improve communication to the public, including outside the library, whether verbally or in writing.
- Outline techniques for resolving difficult situations with individuals, whether they are other staff or the public.