Customer Service

It’s no secret, customer service matters! In this course, both internal and external customer service will be covered. The program will help identify the attitudes every employee needs to develop for excellent customer service; explain the differences between customer expectations and customer needs; and provide tips on dealing with difficult personalities. The program includes lecture, role playing, and group discussion. This is a half-day (3 hours) program.

  • Make library users feel valued every time
  • How to say no, and the basics of conflict resolution.
  • The benefits of excellent internal customer service and how to build a culture of service excellence.

Presented by: 

Onsite Program Subject Area: 

Leadership, Team-Building and Customer Service

LibraryLinkNJ, The New Jersey Library Cooperative
2300 Stuyvesant Avenue, Trenton, NJ 08618
Phone: 732-752-7720 | Fax: 732-752-7785

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LibraryLinkNJ, The New Jersey Library Cooperative, and its services are funded by the New Jersey State Library,
which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.