List of Suggested Programs & Consultants

LEADERSHIP, TEAM-BUILDING and CUSTOMER SERVICE

Birds of a Feather: Harness the Power of Your Social Style Deborah Blackwell
Coaching for Positive Outcomes CAM Consulting
Communication in a Public Library Cindy Czesak
Creative Problem-Solving CAM Consulting
Cross-Media Cultural Advisory 101 Sophie Brookover
Customer Service Cynthia Lambert
Customer Service from the Supervisor’s Point of View Joanne Roukens
FISH! for Success CAM Consulting
Fresh Lit: New & Forthcoming Titles You’ve Got To Know Sophie Brookover
Genre-Bending For Readers’ Advisory Sophie Brookover
Getting to Know You: Building Relationships to Create Collaboration Hilda Weisburg
Growing Healthy Teens: Programming and Partnerships Pham Condello
Growing Your Leadership Skills: Because Leading is a Job Requirement Hilda Weisburg
How To Be a Building Leader… and Why You Need to Be One Hilda Weisburg
Internal Customer Service Cynthia Lambert
Make Your Presence Known Hilda Weisburg
Making a Difference - One Customer at a Time CAM Consulting
Moving Forward Together CAM Consulting
Preventing Workplace Harassment and Violence CAM Consulting
Stepping up to Supervisor Heather Craven
Strategies for the Intergenerational Workplace Pham Condello
Successfully Managing People CAM Consulting
Supervising Others Deborah Blackwell
Team Building with True Colors Pham Condello
Teamwork and Teams Deborah Blackwell
The Teen Brain - Providing Quality Customer Service to Our Teen Patrons Pham Condello
The Value of a Public Library Cindy Czesak
“I Love This Place!” Practical Lessons in Customer Service Joanne Roukens

Notes for Suggested Programs:

You are not limited to applying your subsidy to the programs on this list. We provide this information as helpful suggestions.

  • If you choose from this list, LLNJ has already negotiated standard speaking fee pricing for LLNJ member libraries.
  • When discussing the program with the consultant/vendor, tell them that this is potentially an LLNJ subsidized program and if your request for a subsidy is approved, the negotiated standard speaking fee applies.
  • Pricing for vendors on the recommended list is available upon request. Contact Mi-Sun Lyu, lyu@librarylinknj.org

These programs are with consultants we know and have worked with successfully. The program descriptions are largely for programs 3 hours in length. Most can be customized for length and to meet the specific needs of your participants. Check each to see if there is a special note about length and audience.

Training Techniques
All workshops are designed to be interactive. Some may require “hands-on” and others may be a combination of lecture, demonstration, and group discussion. You need to inquire of the training consultant which techniques they employ.

Audience
Most programs are designed to be for all library staff. Where it is recommended that the content is best for specific types or sets of staff, it is so noted.


List of Professional Development Consultants:

  • Deborah Blackwell - Ms. Blackwell is an experienced Trainer and Facilitator. She is a Certified Public Manager, Fairleigh Dickinson University. And a certified Temperament Therapist. Deborah is a sought-after trainer, workshop facilitator, and conference speaker. She believes in living life out loud from the inside out! 
    Contact: deborah.blackwell34@gmail.com

  • Sophie Brookover - Sophie Brookover is a lively and engaging trainer on the topics of popular culture, reader’s advisory, community engagement, and social media. Thanks to her experiences working at LibraryLinkNJ, as well as in school and public libraries, Sophie has a particularly strong background in youth services and strategic planning.

  • Pham Condello - A supervising librarian specializing in youth services, from kids' brains to teen culture.
    Contact: phamcondello@gmail.com

  • CAM Consulting - A full-service HR consulting and training firm which has been specializing in professional development and organizational growth since 1993. Claudia Monte is the primary consultant/owner who is also an adjunct instructor for Florida SouthWestern State College, a facilitator/coach for SWFL MicroEnterprise Institute, and an arbitrator with FL Attorney General Lemon Law Arbitration Program.
    Contact: Claudia Monte at cmonte@cam4consulting.com or 239-676-7025

  • Heather Craven - Heather Craven is Dean of the Learning Resource Center at County College of Morris, and has experience working with librarians and library staff in a variety of academic, public and consortium settings. She has over 10 years of experience teaching supervisory skills to library employees as part of the statewide Super Library Supervisors program.

  • Cindy Czesak - Cindy Czesak has spent her career in public libraries, going from Page to Library Assistant to Children's Librarian and, finally to Director. She was the Director of the Clifton Public Library for 14 years, before moving to the Directorship at the Paterson Public Library; she recently retired after 17 years there. Cindy values collaborative relationships, whether within the Library for which she is responsible, with other library colleagues or with community partners. She has managed the construction of a new Main Library in Clifton, was one of the five founders of the PALS Plus consortium, and has been very active in NJLA and ALA over the years. She is now assisting the management of the New Jersey Library Trustee Association, among other consulting positions.

  • Barbara DeSantis - The is the Tech Integration Trainer at the Sayreville School District. A STAR Discovery Educator whose award-winning blog showcases practical use of many online tools for teaching and learning, Barbara is also a Past President of the New Jersey Science Teachers Association.
    Contact: bsdesantis1@gmail.com

  • Cynthia Lambert - is a Reference Librarian at the NJ State Library in the Law Library. Cynthia has worked for many years in a public library setting. Prior to becoming a librarian, Cynthia spent over 10 years a Financial Analyst for Dow Jones Indexes and Bloomberg News, Cynthia pairs her expertise in financial reference and customer service, with a passion for public library service. Cynthia is active in NJLA as part of the Emerging Technology Section, she is the past NJLA Treasurer, and a member of the Finance and Investment Committees.
    Cynthia is passionate about communication, customer service, and using technology to enhance service and communication. She loves to teach, solve problems, and is dedicated to life-long learning. In her spare time she loves to knit, hike, and bike.
    Contact: cynthlam007@gmail.com or 609-658-5840.

  • Miriam Parkinson - An experienced Google Certified Trainer and Super Administrator with a proven track record in improving the educational learning process and organizational productivity while increasing innovation. A former librarian with extensive experience working in school and public libraries, Miriam served as the the Google Applications Specialist for the Fair Lawn Schools and now works as a consultant for schools and libraries in G Suite. Whether it is Google Drive, Gmail, Groups, Google Classroom, Forms, Calendar or Drawings, let her show you how to use these free tools to impact learning and productivity.
    Contact: googlecertifiedtrainer@miriamparkinson.org

  • Joanne P. Roukens - served as the Assistant Director for LibraryLinkNJ, The New Jersey Library Cooperative (LLNJ) in Piscataway, NJ from 2010 - 2019. Previously she was the Executive Director of the Highlands Regional Library Cooperative (HRLC) in Denville, NJ. Joanne was with the Morris County Library (Whippany, NJ) for 14 years.
    She has earned a Certificate in Training from the New Jersey Department of Personnel and was the co-coordinator of the New Jersey Train-the-Trainers Program from 2001 - 2005. Joanne was the New Jersey Library Association’s 2007 Librarian of the Year. She received the President’s Award from the New Jersey Association of School Librarians in 2017. Joanne is a proud member of the Library Gods & Goddesses Trivia Team. Joanne is an engaging, experienced and in-demand trainer and conducts workshops on customer service, presentation skills, and library trends and emerging technologies. She believes that all training should have a sense of fun!
    Contact: jproukens@gmail.com

  • Lourdes Tango - A training consultant experienced in designing and facilitating programs in cross-cultural communication and diversity topics. Originally from Cuba, Lourdes has collaborated with a wide variety of clients to design and facilitate programs that empower individuals and teams to create an environment of inclusion by leveraging the value of diversity within their organizations. Lourdes is fluent in English and Spanish and uses both languages so frequently that she used to have a bilingual parrot.
    Contact: Lourdestango@gmail.com.

  • Hilda Weisburg - A former school librarian with over 30 years of experience in school libraries, K-12, she is also the author most recently of Leading for School Librarians: There is No Other Option (ALS 2017). She also co-authored Being Indispensable: A School Librarian’s Guide to Becoming an Invaluable Leader (ALA Editions, 2010), and New on the Job: A School Librarian’s Guide to Success, 2nd ed. (ALA Editions 2015). She is the recipient of AASL’s 2016 Distinguished Service Award.
    Contact: hildakw@gmail.com

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