On-site, On-Demand Staff Development

FY11 Offer for Members of LibraryLinkNJ, the New Jersey Library Cooperative.


LibraryLinkNJ subsidizes 75%

Let us Help You Make a Difference!

FY2011 Offer Flyer in .pdf ]

In these tough economic times, LibraryLinkNJ is here for you and your staff. We know that ongoing professional education is essential in the work lives of all staff members, and we want to make it as efficient and cost-effective as possible.  We will subsidize 75% of the program cost!  We have contacted several consultants and consulting firms specializing in professional development. They have developed high-interest, proven continuing education programs especially for teams of staff members.

How Does the Program Work?

We are presenting a menu of on-site training options for you to choose from and will provide the workshop of your choice at your library. Select a program for your team. Use what works for you. 

  • LibraryLinkNJ has set aside a budget for this program and will accommodate as many requests as possible.
  • Your library may choose one program from the menu of options. 
  • You need a group of 20 or more participants for non-technologyskills track programs.
  • Technology skills track programs must have a minimum of 8 and a maximum of 20. 

One booking can be: 

  • Staff from one library, including branches
  • Staff from a county system
  • Members of a consortium
  • Several neighboring libraries combined

Who is Eligible?

  • The programs listed below are open to all member libraries.
  • LibraryLinkNJ is offering a 75% subsidy.
  • LibraryLinkNJ will share the cost for the presenter and resources with the booking library or libraries.

How Do We Proceed?

  • Review the menu of program offerings and choose the one that will work best for your team.
  • Plan to offer the program between Dec 15, 2010 and June 15, 2011.
  • Please complete the On-Site, On-Demand Staff Development Program Interest Form.
  • If you have any questions, please contact Joanne Roukens at the office (Tel:  732-752-7720 or 1- 866-505-5465) or ia email jroukens[a]librarylinknj.org.
  • You must hold your selected program by June 15, 2011.

Your Library is Responsible For:

  • Hosting the program on-site.
  • Providing the required equipment and Internet connectivity for the program.
  • Furnishing the photocopied program materials to team members.
  • Appointing a liaison for all contact with LibraryLinkNJ.
  • Arranging and paying for the program’s food arrangements.
  • Keeping LibraryLinkNJ informed of any changes to the program (i.e. date, time, content)
  • Completing program evaluation forms online.
  • Confirming to LibraryLinkNJ that the program has taken place.
  • Reporting the number of participants.
  • Paying LibraryLinkNJ’s invoice promptly.

LibraryLinkNJ is Responsible For:

  • Contacting, scheduling and contracting with the CE provider.
  • Maintaining contact with and providing all pertinent information to your library’s liaison.
  • Providing the online program evaluation forms.
  • Paying the CE provider and invoicing your library in a timely fashion.

Staff Development Programs for Dec. 15, 2010 - June 15, 2011

The programs listed below are the featured selections of what is available through the Continuing Education Providers we are working with.  Most can be customized for length and for the specific needs of participants.  They are designed to be interactive.

Communication Skills Track

  • Communicating with Others 
    People bring both practical and personal needs to communication interactions. There is both a functional purpose and an emotional content. To learn how to meet this duality, participants will practice using five key skills - maintaining self esteem; showing empathy; sharing thoughts, feelings, and rationale; asking for help; and providing support. 
  • Communicating in a Diverse Environment 
    Our society’s new reality presents both opportunity and challenge for highly diverse people to work together to accomplish organizational goals.  Through understanding and effective communications, people can learn to respect the unique nature of others and capitalize on the energy and talent that every person has to offer.  Participants will leave appreciating the differences and similarities that people bring with them every day.
  • Making Meetings Work 
    Both leaders and attendees have a responsibility to make meetings more effective. In this class, participants discover how thorough planning, simple facilitation techniques, and timely follow up can make meetings that serve their purpose and are even fun.

Leadership and Team-Building Track

  • Nuts & Bolts Leadership 
    Leading others through the process of achieving organizational objectives is a challenging, yet rewarding assignment that requires excellent administrative, interpersonal, and communication skills.  By applying situational leadership, participants will be able to coach and motivate their staffs into high performance teams.  They will leave the session with a toolbox filled with nuts ‘n bolts techniques. This program requires the purchasing of a book for each participant.  This is an additional cost.  If you don’t wish to purchase the book, the program can be adjusted and adapted to meet your needs. 
  • Adapting to Change 
    Change is demoralizing when we don’t understand how it works or our role in it.  In this class we will discuss the four phases of change – the occurrence of the change, a disorientation period,  adjustment, and normalization.  Participants will learn a four part technique for accepting change and apply it on a personal level to the workplace change they are currently experiencing.
  • Building Trust in the Workplace
    Workplace trust is everyone’s responsibility.  This program explores how easily we each damage workplace trust by making assumptions, breaking promises, covering ourselves, spreading rumors, and bypassing people.  Participants discuss how they can each build trust by effectively sharing thoughts and feelings, making commitments they can keep, admitting mistakes, requesting and accepting feedback, and testing assumptions.
  • Customer Service 
    Taking a broad approach to customer service, this class includes identifying external and internal customers; the benefits of good customer service for the customer, the staff, and the organization; what good customer service looks like; meeting the customers’ needs; four key principles of service interactions; active listening; four steps to saying no.  Participants leave with an individual action plan. 

Note:  An optional program approach focuses on how managers can ensure good institution-wide customer service.

  • Five-Star Teamwork 
    The challenge of group dynamics is having diverse individuals work together to achieve a common goal.  The quality of team relationships directly impacts performance, motivation, retention, and customer satisfaction (internal and external).  Applying a five star commitment to teamwork will contribute to organizational success. This program requires the purchasing of a book for each participant.  This is an additional cost.  If you don’t wish to purchase the book, the program can be adjusted and adapted to meet your needs. 
  • The Art of Negotiating 
    Negotiation occurs every day – formally and informally on the job or at home.  Communication, respect, preparation, and focus are the heart and soul of the negotiation process.  By effectively managing interpersonal dynamics, a situation can change from one of confrontation to one of conversation.  Participants will leave knowing how to assertively manage differences and achieve success.
  • Creative Problem-Solving 
    Facing challenges of tighter resources along with increased demand for services, libraries need to become more inventive on how to do it all.  Problems provide opportunities for discovery, learning, and growth.  Creativity takes the process outside the box.  Communication shares innovation.  Teamwork allows diverse individuals to collaborate in the achievement of strategic outcomes.  Participants will leave with the skills necessary to think strategically and solve problems innovatively.
  • Giving and Receiving Feedback 
    Which is more difficult – giving feedback or receiving it?  How can one present feedback so it can be heard and acted upon?  The recipient must understand the feedback, choose whether or not to accept it, and decide how to take action.  Participants will learn and use the STAR model of feedback which is useful for all these issues. 

Personal Development Track

  • Stress Management 
    Stress is a fact of life, but it doesn’t need to be a way of life.  We have the power of choice in our reactions to events.  The key to managing stress is focusing our energy on what we cancontrol, rather than on what we can’t control.  Participants will leave knowing how to achieve a healthier work-life balance and greater personal satisfaction.
  • Clearing The Clutter 
    How often do you hear the New Year’s resolution, “I have to get rid of all this stuff?”
    Clutter is everywhere, and it’s overwhelming.  It impacts our personal, professional, and emotional well-being.  However, there are easy ways to clear out the mental and   physical clutter that’s affecting our lives.  Participants will leave with techniques that will allow them to finally get in control.
  • Managing Time Effectively 
    Universally, time is the one item where demand always exceeds the supply.  Balancing administrative, personnel, and project demands along with time for family and self can be challenging.  By identifying the difference between urgency and importance, we can gain control over the many factors that impact teamwork, quality, and productivity.  Participants will leave more focused about the proper use of time in their professional and personal lives.

Technology Skills Track

Cultural Diversity Track

  • Cultural Awareness Training: Strategies for Creating a More Inclusive Library 
    This interactive program will introduce cultural concepts to help participants gain a deeper understanding of cultural differences and improve multicultural relationships with co-workers and library users. Participants will develop an individual action plan to improve customer service and interactions with colleagues.
  • Managing Across Cultural and Generational Differences  
    This interactive program will provide Directors, Managers and/or Supervisors with the tools and skills to manage across cultures and age diversity. Participants will develop awareness by identifying the impact of cultural values on behaviors and identify and strategize development areas.


OR

  • Working Across Cultural and Generational Differences 
    This interactive program will provide all library staff  with the tools and skills to work effectively across cultures and age diversity. Participants will develop awareness by identifying the impact of cultural values on behaviors and Identify and strategize development areas.
  • Communicating in a Diverse Environment
    Our society’s new reality presents both opportunity and challenge for highly diverse people to work together to accomplish organizational goals.  Through understanding and effective communications, people can learn to respect the unique nature of others and capitalize on the energy and talent that every person has to offer.  Participants will leave appreciating the differences and similarities that people bring with them every day.

Contact a CE Team Member:
Joanne Roukens: jroukens[a]librarylinknj.org
Jessica Adler: jadler[a]librarylinknj.org
Sophie Brookover: sbrookover[a]librarylinknj.org

Among the professional development consultants we are working with to provide these programs are:

  • CAM Consulting - A strategic consulting and training firm specializing in professional development and organizational growth.
  • Luisa Paster - A consultant and former training librarian with Princeton University experienced in library staff development training.
  • ProgramsPlus - A professional computer training firm providing instruction in all facets of modern business computing.
  • Lourdes Tango - A training consultant experienced in designing and facilitating program in cross-cultural communication and diversity topics.

 

LibraryLinkNJ, The New Jersey Library Cooperative
44 Stelton Road, Suite 330, Piscataway NJ 08854
Phone: 732-752-7720 | Fax: 732-752-7785

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LibraryLinkNJ, The New Jersey Library Cooperative, and its services are funded by the New Jersey State Library,
which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.