This position is sometimes at our branch location which is not ADA accessible.
ESSENTIAL FUNCTIONS
- Organize and keep track of outreach events and serve as the point of contact.
- Staff community outreach events
- Drive the library etuk (electric one seater bookmobile)
- Provide public desk coverage at the Branch and Main Library -- circulation, reference, children, and teen desks.
- Provide excellent customer service, which includes exhibiting a warm and welcoming demeanor
- Assist children, parents, and adults in selecting library materials through readers advisory and programs where appropriate; assist with computer use and electronic resources.
- Assist patrons using public computers
- Handle patron code of conduct violations, sometimes with the assistance of the Facilities and Security staff
KNOWLEDGE, SKILLS AND ABILITIES
- Possession of good customer service skills, such as exhibiting warm, welcoming behaviors and practices including being tactful
- Ability to work independently on assigned tasks and follow up when appropriate
- Effective communication skills to best determine the patron's actual needs and to convey accurate information to colleagues
- High level of online skills such as Internet searches, social media, desktop applications, websites, content management systems
- Ability to learn how to use the full resources available, including the web catalog, the library consortium (BCCLS) Information Library System (Leap), digital resources, ebooks, downloadable materials, web subject guides
- Ability to work harmoniously with co-workers and a diverse and varied clientele
QUALIFICATIONS
- BA/BS degree is preferable
- Minimum of one year of library or customer service experience
- Current knowledge of library trends and innovations
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. We are dedicated to building a diverse, inclusive, and enthusiastic team, so if you are excited about this role but your past experience does not align perfectly with each qualification in the job description, please apply anyway! You might be just the right candidate for this role.
WEEKLY SCHEDULE
- 18 hours with the possibility of 7 additional hours per week
- Weekday/night schedule with some flexibility, weekend availability is a must
SALARY
- $17.37 per hour
APPLICATION
- Upload a cover letter, resume, and three professional references, at least one of which supervised you, click here to apply.
- Applications will be considered immediately and accepted until the position is filled. Anticipated start date is early September.
Montclair Public Library is committed to equity, diversity, and inclusion and actively recruits persons from various ethnic and cultural backgrounds to enhance service to its diverse community. It is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, creed, religion, marital status, national origin, age, disability, gender identity or expression, sexual orientation, genetic information, veterans status or disabled veterans status. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.