Why Can’t We All Just Get Along?

Squabbling among staff members can lead to low workplace morale, ultimately affecting customer service and the smooth operation of the library. This workshop uses the principles of emotional intelligence and interpersonal dynamics to help participants relate more effectively with one another and with library patrons. Participants will also learn some simple mediation techniques to help themselves and others resolve the inevitable small conflicts that arise in the library.

Presented by: 

Onsite Program Subject Area: 

Leadership, Team-Building and Customer Service

LibraryLinkNJ, The New Jersey Library Cooperative
44 Stelton Road, Suite 330, Piscataway NJ 08854
Phone: 732-752-7720 | Fax: 732-752-7785
Toll free outside (732) Phone: 1-866-505-5465 | Fax: 1-800-793-8007

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LibraryLinkNJ, The New Jersey Library Cooperative, and its services are funded by the New Jersey State Library,
which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.