Crisis Prevention Institute's PrepareTraining - Foundation Course - Respect, Service and Safety at Work

Event Information

Date: 

Tuesday, March 27, 2012 - 9:30am to 4:00pm
Wednesday, March 28, 2012 - 9:30am to 4:00pm
Thursday, March 29, 2012 - 9:30am to 4:00pm

Instructor/Presenter(s): 

Event Type: 

Continuing Education - Face-to-Face Presentation

Event Category: 

Customer Service
Professional/Personal Development

CEU Hours: 

6.5

Location: 

3/27/12 - Monroe Township Public Library, 4 Municipal Plaza, Monroe Twp., NJ 08831 (Middlesex County)
3/28/12 - Montville Township Public Library, 90 Horseneck Road, Montville, NJ 07045
3/29/12 - Mt. Laurel Library, 100 Walt Whitman Ave. Mount Laurel, NJ 08054

Cost: 

$50 - includes course materials, continental breakfast and lunch

Payment: 

Payment (purchase order or check) payable to LibraryLinkNJ should be sent to:
LibraryLinkNJ, 44 Stelton Rd, Suite 330, Piscataway, NJ 08854
If you have any questions about payment, please contact us at 732-752-7720.

Target Audience

For all types of libraries and library staff

Descriptions

Crisis Prevention Institute's PrepareTraining - Foundation Course -

Respect, Service and Safety at Work

Choose 1 of 3 locations!

3/27/12 - Monroe Township Public Library, 4 Municipal Plaza, Monroe Twp., NJ 08831 (Middlesex County)

3/28/12 - Montville Township Public Library, 90 Horseneck Road, Montville, NJ 07045

3/29/12 - Mt. Laurel Library, 100 Walt Whitman Ave. Mount Laurel, NJ 08054
 

Presented by The Crisis Prevention Institute (CPI)

Dedicated to providing training in the safe management of

disruptive and assaultive behavior since 1980

This is a return of a very popular program last seen in NJ in 2009.

Would you like to …

  • Effectively respond to disruptive situations in the workplace?
  • Provide quality service in the most difficult circumstances?
  • Demonstrate respect in all interactions?

Any workplace environment facing difficult or disruptive customers, employees, or visitors will benefit from this unique program.

CPI's Foundation Course introduces key skills and methods that help participants acquire skills to effectively respond to anxious, irrational, angry, hostile, or potentially dangerous behavior, and minimize the negative impact of challenging encounters. 

Participants will:

  • Discover how crisis situations evolve and develop.
  • Examine the issues that impact Respect, Service, and Safety at Work®.
  • Explore the nonverbal and verbal elements of communication that can impact a crisis situation.
  • Practice de-escalation strategies.
  • Review how to set limits with individuals who are verbally aggressive and noncompliant.
  • Integrate the reciprocal relationship between one's own behavior and the behavior of others.
  • Develop coping mechanisms that can help maintain professionalism during confrontations.
  • Explore ways to learn from crisis situations and improve future interventions.

Time:

9:00 to 9:30 am - Registration, continental breakfast and networking.

9:30 am to 4:00 pm - Program

Cost: $50 - Includes course materials, continental breakfast and lunch.

Registration Information

Limit: 

40 - at each location

Registration Deadline: Monday, March 12, 2012, 4:00 pm. The official registration is closed.  There are a few seats left at all three locations. If you would like to attend, please call, do not email, the LibraryLinkNJ office at 732-752-7720.

LibraryLinkNJ, The New Jersey Library Cooperative
44 Stelton Road, Suite 330, Piscataway NJ 08854
Phone: 732-752-7720 | Fax: 732-752-7785
Toll free outside (732) Phone: 1-866-505-5465 | Fax: 1-800-793-8007

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