Crisis Prevention Institute's PrepareTraining - Foundation Course - Respect, Service and Safety at Work

Crisis Prevention Institute's PrepareTraining - Foundation Course -

Respect, Service and Safety at Work

Choose 1 of 3 locations!

3/27/12 - Monroe Township Public Library, 4 Municipal Plaza, Monroe Twp., NJ 08831 (Middlesex County)

3/28/12 - Montville Township Public Library, 90 Horseneck Road, Montville, NJ 07045

Presented by The Crisis Prevention Institute (CPI)

Dedicated to providing training in the safe management of

disruptive and assaultive behavior since 1980

This is a return of a very popular program last seen in NJ in 2009.

Would you like to …

• Effectively respond to disruptive situations in the workplace?
• Provide quality service in the most difficult circumstances?
• Demonstrate respect in all interactions?

Any workplace environment facing difficult or disruptive customers, employees, or visitors will benefit from this unique program.

CPI's Foundation Course introduces key skills and methods that help participants acquire skills to effectively respond to anxious, irrational, angry, hostile, or potentially dangerous behavior, and minimize the negative impact of challenging encounters. 

Participants will:

• Discover how crisis situations evolve and develop.
• Examine the issues that impact Respect, Service, and Safety at Work^®.
• Explore the nonverbal and verbal elements of communication that can impact a crisis situation.
• Practice de-escalation strategies.
• Review how to set limits with individuals who are verbally aggressive and noncompliant.
• Integrate the reciprocal relationship between one's own behavior and the behavior of others.
• Develop coping mechanisms that can help maintain professionalism during confrontations.
• Explore ways to learn from crisis situations and improve future interventions.

Time:

9:00 to 9:30 am - Registration, continental breakfast and networking.

9:30 am to 4:00 pm - Program

Cost: $50 - Includes course materials, continental breakfast and lunch.