LLNJ Delivery - TForce Final MileUpdate #2
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New Circumstances:
What’s Happening This Week, Monday, April 30 - Friday, May 4
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TForce will handle all item pickups and deliveries at participating libraries
(Expak stopped delivering and picking up items on April 27.)
What Does This Mean for Your Delivery Staff?
Date | What’s happening | What library staff need to do: |
Immediately
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Started on Monday, 4/30
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Starting Monday, 5/7
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6/1 - 6/10
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Blue Bins:
- The TForce depots need blue bins in order to sort and deliver materials
- If your library has extra blue bins, please leave these for the driver to take. Label them with a sign marked “Please take”
- If your library has a lot of bins, expect that it make take up to a week for drivers to take all of them
Insurance Claims:
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Expak
- LibraryLinkNJ’s contract with Expak allowed for payment up to $100 for loss or damage to materials in the care of Expak
- Claims must be filed within 30 days of initial shipment. Claims must be filed with Expak by May 25, 2018
- Please use the Expak Claim Form on our website
- Claim forms should be submitted by the library that owns the missing or damaged material, no more than 30 days past the initial delivery to the borrowing library
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When completing the Claim Form, please note the following specifics:
- For library names, use the full, exact name shown on the ExpakShip dropdown list
- Please do not use your library’s initials or any other form of the library’s name
- When you submit the form, the information will be sent directly to Expak Logistics, with a copy to LibraryLinkNJ
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If a visual will help strengthen your claim, upload a picture of damaged material within the claim form
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TForce
- As of Monday, April 30 lost or damaged items in transit are not covered by insurance. LibraryLinkNJ does not reimburse libraries for lost items.
New Online Forms:
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We’ll provide access to the following new help request forms starting on Monday, May 7:
- TForce Problem Reports
- Library Closures
- Bin Requests
- Plastic Bag Requests