Summary:
The Parsippany Library is seeking two Information Assistants to join the Information Services Department at the Main Library and the Lake Hiawatha Branch. Primary responsibilities include staffing the Information Services desk while providing support to patrons in person and over the phone with questions regarding library materials, technology, devices, equipment, etc. The Information Assistant will also coordinate group and individual study room bookings and appointments.
About the Library: The Parsippany Library serves a population of 56,000 with a Main Library and two branches. Located in Morris County, NJ, Parsippany is a vibrant and diverse community which has often been recognized as one of the best places to live in the U.S.
Title: Information Assistant (Civil Service Title: Library Associate)
Location: Main Library 449 Halsey Road, Parsippany, NJ 07054
Department: Information Services
Supervisor: Head of Information Services
Salary: $20.00/hour, including sick, vacation, and holiday pay according to the Library’s policies.
Schedule: Main Library: Mondays-Tuesdays 9-5pm; Wednesdays 1-9pm; Fridays and rotating Saturdays 9-5pm. Lake Hiawatha: Monday-Tuesdays 6-9pm; every other Saturday 9-5pm.
To apply: please submit a completed application (found on our website) along with a resume to Melanie.allerdings [at] parsippanylibrary.org by 3/28/2024. Please indicate which location/schedule you prefer on application. No phone calls please.
Information Assistant Job Description:
Job Duties:
- Greet patrons in a friendly and courteous manner.
- Assist patrons with questions or concerns regarding the library’s catalog, materials, online resources, and events.
- Assist patrons with computer questions, faxing, photocopying, and scanning.
- Answer non-research ready-reference questions using the Internet, library catalog, and other resources; conduct preliminary reference interviews on research and other specialty requests and refer requests to the appropriate professional librarian.
- Manage the booking of study rooms, including unlocking the door for patrons during their scheduled times.
- Provide notary service (training to be provided) and schedule notary appointments.
- Assist with other departments and duties as assigned.
- Enforce Library rules of conduct and policies with patrons.
- Library experience or experience with MAIN a plus.
Job Qualifications:
- Bachelor’s Degree from an accredited college or university.
- Customer service experience.
- Ability to communicate effectively with library staff and patrons in person and in writing.
- Capacity to teach and instruct others on proper use of library equipment and services.
Position Requirements:
- Knowledge of computers, scanners, copiers, fax machines, Microsoft Office, web browsers, wireless networks, and online systems and catalogs.
- New Jersey residency requirement: “New Jersey First Act”, N.J.S.A. 52:14-7 (L. 2011, Chapter 70).
- Daytime, evening, and Saturday hours required.
- Ability to perform the job with or without reasonable accommodation. Able to sit, stand, bend, kneel, climb, push, and pull. Ability to lift up to 25 pounds.