Technology Coordinator

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Job Classification:                           Technology Coordinator, FT                        

Primary Department:                     Adult Services

The Ridgewood Library is seeking an experienced, customer service-oriented professional to work with library management to plan, develop, enhance, and maintain the technology systems to support library services. The successful candidate will have a strong interest in developing new library programs to serve the community. 

Principal Responsibilities: 

  • Manage, maintain, troubleshoot, and update the library’s physical, virtual, and cloud networks. Develop and maintain accessible, reliable, and secure technology systems. 
  • Manage, maintain, troubleshoot, and update a wide variety of library computer and network applications, equipment, hardware, and software, for staff and the public. 
  • Work with library leadership to create and implement long-term technology plans and advise on immediate and near-term projects.   
  • Work with consortium staff, the Village of Ridgewood IT Department, and contract vendors to support library technology systems.  
  • Provide support, instruction, and training to staff on internal technology use, verbally and in writing, in an approachable and engaging manner.  
  • Work directly with contractors including requesting cost estimates and tracking projects. With the Library Director select appropriate vendors for support, expertise, or repairs.  
  • Manage and/or coordinate the technology supporting the library’s internet presence including web site, event and room reservation calendars, and social media accounts.   
  • Maintain high level of awareness of current state of library technology systems; proactively address potential or pending needs. 
  • Manage technology budget and review and approve invoices. 
  • Support Library Director in researching and creating presentation materials for capital project requests for technology upgrades. 
  • Be available during and outside of regular library hours to respond to urgent technology needs to prevent downtime, security breaches, or damage.  
  • Manage meeting room technology, including audiovisual and virtual capabilities, and support and instruct staff in their use.  
  • Act as backup to Facilities Manager as needed. 

The above are typical tasks regularly performed but additional related tasks requiring equivalent skills and responsibilities may be performed as service requirements change. 

HOURS:  

35 hrs/wk, occasional weekend and evening work will be required

STARTING RATE:    $60-70K, commensurate with experience

 Minimum Qualifications: 

  • Bachelor’s degree plus 2+ years relevant technology experience, including networking, cloud services, and IT security. 
  • Technical proficiency with common productivity and communications applications, operating systems, devices, and platforms including Makerspace technology
  • Excellent interpersonal skills and experience with staff training and support 
  • Strong commitment to internal customer and public service; previous experience in library or municipal environments preferred 
  • Network Administration Certification (CompTIA Network+, CNE, or CNA) & Desktop Support Certification  a plus

Skills, Knowledge and Abilities: 

  • Demonstrated ability to maintain, install, troubleshoot, and upgrade hardware and software, including common operating systems and platforms 
  • Up-to-date knowledge of networking (LAN, wireless, and cloud), including issues of security, privacy, and usability  
  • Ability to work both independently and as part of a team, prioritize, and manage multiple detailed tasks through frequent interruptions 
  • Project planning and management skills including third-party vendor relationships   
  • Ability to interact professionally with colleagues, library patrons, service providers, contractors, and vendors; ability to resolve conflicts with diplomacy, maintain harmonious working relationships, and adapt to change 
  • Interest in learning new skills and broadening knowledge and experience 

 

For Employment Application, please visit www.ridgewoodlibrary.org or the Reference Desk. 

Please send the following three (3) REQUIRED documents: (1) Cover Letter, (2) Resume and 

(3) Employment Application to: Ms. Lorri Steinbacher, Director, lsteinbacher [at] ridgewoodlibrary.org 

Only candidates under consideration will be contacted.  The selected candidate will be required to successfully pass Civil Service testing and requirements.  The Ridgewood Public Library hires under NJDOP and EOE Guidelines.