The Teen Brain - Providing Quality Customer Service to Our Teen Patrons

The library serves everyone, but that doesn’t mean that we are all instantly comfortable with everyone who walks through our doors. We may respond to teens based on unconscious prejudice or assumptions about their behavior and needs. Understanding and appreciating the way teens think can help us provide a welcoming atmosphere and set healthy boundaries with patrons in this unique developmental stage.

In this class, participants will:

  • Explore the teen brain and learn why teens behave the way they do
  • Build a toolkit of practical tips to provide quality customer service to our teen patrons
  • Work through our prejudices concerning this demographic.

Note: This presentation is meant for library workers who don’t specialize in teen services, but who encounter teens in their daily work.

Presented by
On-Demand Program Subject Area
Leadership, Team-Building and Customer Service
Program Format