ALA Editions Webinar “Serving ESL and Non-English Speaking Patrons in the Library”

Event Information


Wednesday, April 9, 2014 - 1:30pm to 3:00pm

Event Type: 

Continuing Education - Webinar

Event Category: 

Customer Service
Professional/Personal Development

CEU Hours: 





LibraryLinkNJ is subsidizing the cost for 10 individual members to take this online training from the American Library Association.  The price to you is just $15! That’s a 75% discount off the list price of $60.

Please send payment (purchase order or check payable to LibraryLinkNJ) to:


44 Stelton Road, Suite 330

Piscataway, NJ 08854

LibraryLinkNJ subsidizes the cost of each class to make high-quality, low-cost training available to staff of member libraries. Please pay registration fees promptly.

If you require an invoice before you can submit payment, please email your request to Nanette Cox - ncox@librarylink


LibraryLinkNJ will purchase 10 individual registrations for the online, real time ALA Editions webinar Serving ESL and Non-English Speaking Patrons in the Library” with Cate Carlyle.

Date and Time:  Wednesday, April 9, 2014, 1:30pm - 3:00pm, Eastern Time

The first 10 members to register by the deadline of 4 PM on Wednesday, March 26, 2014 are eligible for this discount.  A waiting list is available.

Program Description:

Serving ESL and Non-English Speaking Patrons in the Library (ALA Editions Workshop)

In today’s library, you often need to serve patrons and students who do not speak English. This can be intimidating—how do you communicate? How do you avoid the risk of creating cultural misunderstandings?

In this workshop, Cate Carlyle, a librarian who has devoted her career to working with non-English speaking and ESL library users, will provide you with the strategies, resources, and best practices to help you meet this challenge.

Participants will learn:

  • How to welcome, serve, and retain ESL library users with few or no English skills
  • How to use QR codes and smartphones to better serve your ESL users
  • How to use the social media platform Pinterest to better serve your ESL users
  • How to use nonverbal communication to improve interactions and navigate difficult interactions

About the Instructor:

Cate Carlyle is the Librarian and Instructional Resource Assistant for the Teaching English as a Second Language (TESL) Centre Library at Saint Mary’s University in Halifax, Nova Scotia. A former elementary school teacher/librarian, Carlyle has also worked in public libraries and is a member of the Atlantic Provinces Library Association’s Advocacy Group, which promotes the value of all libraries. She earned her Master of Library and Information Science and Bachelor of Arts degrees from the University of Western Ontario and a Bachelor of Education from the University of Windsor.


After the registration deadline, LibraryLinkNJ will assign a "seat" for the webinar from ALA to each particpant.  We will provide ALA with particpant contact information. ALA will then send confirmation and all information needed to access the webinar directly to the participant's email.

Further technical information is at the ALA TechSource FAQ page.

This webinar is hosted by ALA and no one at LibraryLinkNJ can help you with technical problems, so please follow the instructions from ALA and read everything carefully in advance of the first class.

Once you have received instructions from ALA and have any questions about access, you can contact Dan Freeman at ALA - or call him at 312-280-5413.

Registration Information

Deadline for Registration is 4 PM on Wednesday, March 26, 2014.  A waiting list will be available.

IMPORTANTRegistering for this class commits you to submitting payment and to taking the class.  No cancellations or refunds are possible for ALA eLearning discounted offerings.

When LibraryLinkNJ purchases a seat in an ALA eLearning class or course, there is no possibility of our receiving a refund.  This means, if you change your mind about taking this course, we cannot give you a refund.  This is important for you to know, as this is different from the refund policy for LibraryLinkNJ programs.

UserAccount: You need a User Account to register for any CE event.  If you have not done so already, go to ( and set up your User Account.

If you have any questions, call Joanne Roukens at 201-874-6885 or Sophie Brookover at 732-943-6109 between the hours of 9 am - 5 pm.

LibraryLinkNJ, The New Jersey Library Cooperative
2300 Stuyvesant Avenue, Trenton, NJ 08618
Phone: 732-752-7720 | Fax: 732-752-7785

LibraryLinkNJ Website Use Policies

LibraryLinkNJ, The New Jersey Library Cooperative, and its services are funded by the New Jersey State Library,
which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.