AI Aware & Patron Ready

In a world where patrons are increasingly relying on AI tools for resumes, financial assistance, medical advice and every daily aspect of life, library staff must at least understand what these technologies are, what they do, and how to support patrons who choose to use them. This session explores the latest developments in AI and why every library team needs to be prepared regardless of personal adoption. We'll discuss the importance of safety, ethics, service expectations, having guidelines, and how to stay confident and informed without sacrificing personal comfort or values.

About the Presenter:

Dr. Brandy McNeil is a leading voice at the intersection of technology, digital equity, workforce, and public innovation. As President of the Public Library Association and Deputy Director of Branch Programs and Services at The New York Public Library, she has designed and scaled initiatives that bridge the digital divide for millions. She has spearheaded pioneering partnerships with tech giants like Apple, Microsoft, Google, and Spotify, integrating innovative approaches across NYPL’s 89 branches. She holds a Doctorate in Business and an MBA in Entrepreneurship, and has a wealth of experience from Fortune 500 corporations before she began her work in the public sector. Her expertise lies in building dynamic, forward-thinking programs that leverage technology to create widespread access and opportunity.