“I Love This Place!” Practical Lessons in Customer Service


Satisfied customers are essential to the success of any organization. The sole reason your organization exists is to provide quality services to those that it is your mission to serve. If customers do not find what they need and do not receive courteous service, why should they keep coming to you? This program identifies behaviors that promote good customer service, not only to your external customers, but internally between all staff. After all, isn’t cooperation and respect for all the keystone to a thriving organization?

Objectives: By the end of the workshop, participants will be able to:

  • Describe good customer service
  • Apply behaviors that ensure good customer service
  • Apply strategies to ensure a customer focused organization

Length: 3 hours (Can be less. The content and activities are adjusted accordingly.)

Audience: Staff in all departments needing a basic or a refresher course on customer service skills

Training Techniques & Activities Available: Trainer presentation, small group activities, group discussion, case studies, written exercises, handouts

Presented by: 

Onsite Program Subject Area: 

Leadership, Team-Building and Customer Service

LibraryLinkNJ, The New Jersey Library Cooperative
2300 Stuyvesant Avenue, Trenton, NJ 08618
Phone: 732-752-7720 | Fax: 732-752-7785

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which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.