Crisis Prevention Institute's PrepareTraining - Foundation Course - Respect, Service and Safety at Work

Event Information
Date
-
-
-
Instructor/Presenter(s)
Dianne Link
Event Type
Continuing Education - Face-to-Face Presentation
Event Category
Customer Service
Professional/Personal Development
CEU Hours
6.5
Location

3/27/12 - Monroe Township Public Library, 4 Municipal Plaza, Monroe Twp., NJ 08831 (Middlesex County)

3/28/12 - Montville Township Public Library, 90 Horseneck Road, Montville, NJ 07045

3/29/12 - Mt. Laurel Library, 100 Walt Whitman Ave. Mount Laurel, NJ 08054

Directions
3/27/12 - Directions to Monroe Township Public Library (Middlesex County)
3/28/12 - Directions to Montville Township Public Library
3/29/12 - Directions to Mount Laurel Public Library
Target Audience

For all types of libraries and library staff

Cost
$50 - includes course materials, continental breakfast and lunch

Payment (purchase order or check) payable to LibraryLinkNJ should be sent to:
LibraryLinkNJ, 44 Stelton Rd, Suite 330, Piscataway, NJ 08854
If you have any questions about payment, please contact us at 732-752-7720.

Descriptions

Crisis Prevention Institute's PrepareTraining - Foundation Course -

Respect, Service and Safety at Work

Choose 1 of 3 locations!

3/27/12 - Monroe Township Public Library, 4 Municipal Plaza, Monroe Twp., NJ 08831 (Middlesex County)

3/28/12 - Montville Township Public Library, 90 Horseneck Road, Montville, NJ 07045

3/29/12 - Mt. Laurel Library, 100 Walt Whitman Ave. Mount Laurel, NJ 08054
 

Presented by The Crisis Prevention Institute (CPI)

Dedicated to providing training in the safe management of

disruptive and assaultive behavior since 1980

This is a return of a very popular program last seen in NJ in 2009.

Would you like to …

  • Effectively respond to disruptive situations in the workplace?
  • Provide quality service in the most difficult circumstances?
  • Demonstrate respect in all interactions?

Any workplace environment facing difficult or disruptive customers, employees, or visitors will benefit from this unique program.

CPI's Foundation Course introduces key skills and methods that help participants acquire skills to effectively respond to anxious, irrational, angry, hostile, or potentially dangerous behavior, and minimize the negative impact of challenging encounters. 

Participants will:

  • Discover how crisis situations evolve and develop.
  • Examine the issues that impact Respect, Service, and Safety at Work®.
  • Explore the nonverbal and verbal elements of communication that can impact a crisis situation.
  • Practice de-escalation strategies.
  • Review how to set limits with individuals who are verbally aggressive and noncompliant.
  • Integrate the reciprocal relationship between one's own behavior and the behavior of others.
  • Develop coping mechanisms that can help maintain professionalism during confrontations.
  • Explore ways to learn from crisis situations and improve future interventions.

Time:

9:00 to 9:30 am - Registration, continental breakfast and networking.

9:30 am to 4:00 pm - Program

Cost: $50 - Includes course materials, continental breakfast and lunch.

Registration Information
Limit

40 - at each location

Registration Deadline: Monday, March 12, 2012, 4:00 pm. The official registration is closed.  There are a few seats left at all three locations. If you would like to attend, please call, do not email, the LibraryLinkNJ office at 732-752-7720.
Link to Online Registration
CLICK HERE TO REGISTER (Location: Monroe Twp. - Middlesex County)
CLICK HERE TO REGISTER (Location: Montville Township Public Library)
CLICK HERE TO REGISTER (Location: Mt. Laurel Library)