Bystander Intervention in the Workplace with Conflict De-escalation

Event Information
Event Type
Continuing Education - Webinar
Event Category
Professional/Personal Development

via Zoom

Free of Charge, but registration is required
Target Audience

Open to all NJ library staff


Please join us for this two hour program!

3:30-4:30pm Bystander Intervention in the Workplace
We all have a responsibility to do something when we see harassment happening, but too often we freeze. We don’t know what to do. Bystander intervention gives us tools to intervene without compromising our own safety. When we intervene, we don’t just reduce trauma for the person being harassed. We also start to chip away at the culture that allows harassment to be so prevalent. Alone we can’t shift the culture — but together — our actions matter.In this training our goal is to give participants the tools to intervene the next time they witness harassment in the workplace. 

We will equip you with the right information on how to be an effective bystander in the midst of the workplace harassment using our proven 5D’s methodology, our five strategies for intervention. Then we will practice so you leave our training feeling more prepared to successfully and safely intervene.

4:30-5:30pm Conflict De-escalation in the Workplace 
If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do. Conflict de-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Hollaback!’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether de-escalation is the right action. We’ll also learn how to connect with others by validating and de-escalating their feelings — even if we don’t understand them or agree with them. We’ll have time at the end to practice using real-life scenarios. Your team will leave armed with de-escalation techniques so that they can navigate these moments as workplace leaders.


This program is brought to you by: 

Since 2015
MentorNJ - Linking Library Staff Statewide
is funded by the New Jersey State Library & LibraryLinkNJ.
It is co-sponsored by New Jersey Library Association (NJLA) Professional Development Committee
& Leadership and Education Subcommittee.


Registration Information

Up to 500

  • This event is open to all NJ library staff.
  • Registration is free of charge and required, as the capacity is limited to 500 people.