Squabbling among staff members can lead to low workplace morale, ultimately affecting customer service and the smooth operation of the library. This workshop uses the principles of emotional intelligence and interpersonal dynamics to help participants relate more effectively with one another and with library patrons. Participants will also learn some simple mediation techniques to help themselves and others resolve the inevitable small conflicts that arise in the library.
Presented by
On-Demand Program Subject Area
Leadership, Team-Building and Customer Service