NEW!
Dealing with the public can be a challenging, yet rewarding experience. Every individual providing service to others both within and outside of an organization is accountable for professional behavior. It is everybody’s right to work in a safe, respectful, harassment and violence-free environment. At times, situations can occur that are difficult. This is an interactive program with case studies, small group discussion, and video vignettes.
Participants will be able to:
- Define harassment
- Recognize inappropriate and violent behaviors
- Handle angry individuals
- Communicate assertively
- Take action when these incidents occur.
Presented by
On-Demand Program Subject Area
Leadership, Team-Building and Customer Service