Are You In(novation) or Out?

Event Information
Event Type
Continuing Education - Webinar
Event Category
Customer Service
CEU Hours
Target Audience

All front-line and administrative staff in all types of libraries

Event Materials

Description: Show me an innovative library and I will show you a healthy organization. Libraries that place trust as the number one staff goal are not only more innovative, but can also boast stellar customer service and a top-notch employee recognition program. When staff do not have to worry about lack of support, in-fighting or surviving a toxic workplace, they can focus on bigger-picture issues, benefiting the entire community. In this webinar with Kalamazoo Public Library’s Head of Branch and IT Services Kevin King, you’ll learn how to apply the secrets of the world’s most innovative organizations to libraries. In this inspirational and informative discussion, participants will gain the tools to move their team and library forward.

Participants will be able to:

  • Implement steps to make your library a place where ideas are openly and honestly shared among all staff.

  • Define the steps to develop a healthy organization that encourages innovation and free thinking at all levels.

  • Foster exceptional customer service and personal recognition throughout your staff.