Good Managing For Good People: Using the RISWS Managing Process in Libraries

Library managers are often promoted into complex, opaque systems that are under-supported and overtaxed. Even library supervisors who have some management training can be overwhelmed by where and how to start and what to do when the issues seem too complex, layered, and entrenched to unravel easily. Recording/Interpreting/Solving Workflow Solutions (RISWS) is a management process that gives you a place to start and a way to bring employees into the problem-solving process so you can supervise them collaboratively by gathering and acting on data they report to you.

Learning Objectives

After participating in this webinar library staff will be able to:

• Recognize that fear and information-hoarding are the biggest enemies of good managers and their supervision practice
• Implement RISWS in their departments and begin gathering data
• Improve morale, communications, and productivity in their departments within weeks of implementing the system

We ask that participants read the following article ahead of the webinar:

Salzmann, Rana and Magda Pecsenye. “From Accidental to Intentional Library Management: The RISWS Approach” In The Library With The Lead Pipe, May 31, 2017.

http://www.inthelibrarywiththeleadpipe.org/2017/risws/