Customer Service from the Supervisor’s Point of View

Delivering great customer service consistently in an organization or business is not achieved by accident. It needs nurturing and teamwork. This workshop concentrates on thinking and talking about how, as a leader in your organization, it is your responsibility to:

• Guide your employees to provide great customer service
• Help develop your organization’s culture of delivering customer service excellence 

Objectives: By the end of the workshop, participants will be able to:

• Describe good customer service
• Promote its value to your staff
• Identify good organizational customer service practices
• Implement behaviors that ensure good service
• Employ strategies for coping with difficult situations

Training Techniques & Activities Available: Trainer presentation, small group activities, group discussion, case studies, written exercises, handouts

Length: 3 hours (Can be less. The content and activities are adjusted accordingly.)

Audience: Staff currently acting in a supervisory capacity