Montclair Public Library - Bellevue Ave. Branch Library Assistant (part-time)

The Ideal Candidate: Are you awesome? Are you energetic, inviting, friendly, and customer service driven? Do you take pride in your work? Are you a team player? Do you love people? Are you a leader who inspires and empowers others? Do you thrive on change, embrace new challenges, and enjoy connecting with the community? Do you have high expectations of yourself? Are you just as comfortable being independent as you are working collaboratively with a larger team? Are you passionate about books, people, and creating meaningful experiences? If you answered yes, this position was made for you!

Montclair Public Library is seeking a part-time Library Assistant to support our growing community demand. We need an enthusiastic team member who is collaborative, outgoing, has strong documentation skills, and can handle difficult situations calmly. Join our innovative, diverse, and congenial staff!

• Wear many hats
• Daytime hours, Thursday evening and every other Saturday
• Willingness to learn new skills
• Able to lift 10lb

Essential Functions

• Provide excellent customer service with a warm, welcoming demeanor
• Assist patrons with selecting materials, answering reference questions, Passport applications (specialized training provided! and using library resources and equipment
• Comfort and interest in leading library programming for ages 0 - 100+
• Process library materials (charging/discharging, collecting fees, registering new patrons)
• Maintain organization by sorting, filing, and re-shelving materials
• Answer phone inquiries and provide assistance

Knowledge, Skills & Abilities

• Strong customer service skills with a warm, welcoming approach
• Effective communication skills to determine patron needs and convey accurate information
• Ability to de-escalate challenging situations
• Detail-oriented with organizational skills
• Proficiency with computers and ability to learn library systems (catalog, BCCLS, digital resources)
• Ability to work harmoniously with co-workers and diverse clientele

Qualifications

• High school diploma or equivalent
• Library or other customer service experience desired
• Experience with program planning, preferred
• Proficiency in conversational Spanish desired, not required
• NJ residency required per state law
• US citizenship required for Passport Agent duties

Application Process

• Submit cover letter, resume, and three professional references to jobs [at] montclairlibrary.org (jobs[at]montclairlibrary[dot]org). Please put “BAB Library Assistant - [Your Name] in the subject.
• Applications accepted until position is filled

Montclair Public Library is an Equal Opportunity Employer committed to equity, diversity, and inclusion. Reasonable accommodations available during application/interview processes per ADA.