Satisfied customers are essential to the success of any organization. The sole reason your organization exists is to provide quality services to those that it is your mission to serve. If customers do not find what they need and do not receive courteous service, why should they keep coming to you? This program identifies behaviors that promote good customer service, not only to your external customers, but internally between all staff. After all, isn’t cooperation and respect for all the keystone to a thriving organization?
Objectives: By the end of the workshop, participants will be able to:
- Describe good customer service
- Apply behaviors that ensure good customer service
- Apply strategies to ensure a customer focused organization
Length: 3 hours (Can be less. The content and activities are adjusted accordingly.)
Audience: Staff in all departments needing a basic or a refresher course on customer service skills
Training Techniques & Activities Available: Trainer presentation, small group activities, group discussion, case studies, written exercises, handouts