“Are You a Bot?” Merging Technology and Human Interaction Through the Implementation of a Library Reference Chatbot

Event Information
Date
-
Event Type
Continuing Education - Webinar
Event Category
Reference
Technology/Digital/Web
Location

Online via Teams

Target Audience

Reference Staff

Cost
Free of Charge
Descriptions

"Are You a Bot?" Merging Technology and Human Interaction Through the Implementation of a Library Reference Chatbot

This presentation will discuss the implementation of a rule-based chatbot to accompany the UF Libraries’ Ask A Librarian virtual reference service.

The goal of the chatbot was to streamline the virtual chat experience while still encouraging librarian-patron interactions. It outlines the development of the chat workflows for the bot through survey and analysis, workflow creation using Springshare’s chatbot tool, and implementation.

The presentation will also discuss the struggles experienced during implementation, usage data and preliminary outcomes of the new chatbot, and next steps for continued improvement. 

 

Professional Development Alliance of Library Consortia

Made available to you via the Professional Development Alliance of Library Consortia.

Registration Information
  • This event is hosted by FLVC (Florida Virtual Library Campus) and made available to you via the Professional Development Alliance of Library Consortia.
  • All event registration and communication will be handled by FLVC.

Contact Us

If you have any questions or need assistance regarding this program,  please contact our staff:

Darby Malvey
Darby Malvey
Programming and Outreach Manager
732-752-7720 ext. 105