Human-Centered AI for Library Communications: Practical Tools for Better Outreach, Accuracy, and Accessibility

AI can help library professionals work more efficiently, but the most useful tools are the ones that protect the judgment, trust, and human connection at the heart of library service. In this practical webinar, Dr. Morissa Schwartz will show participants how to use AI responsibly for program descriptions, newsletters, community outreach, patron-facing explanations, and everyday administrative workflows.

Through live demonstrations and real library communication examples, participants will learn how to write stronger prompts, check AI-generated content for factual accuracy and bias, protect privacy, improve accessibility, and recognize when a task still requires a fully human approach. The program is designed primarily for school library professionals, with strategies that can also be adapted for public and academic library settings.

Participants will leave with a reusable prompt toolkit, an AI-verification checklist, and practical workflows they can apply immediately.