From Intimidating to Insightful: Building a Usability Testing Program

Libraries are increasingly employing usability testing to inform the design of their websites, discovery layers, and services, but designing and facilitating testing can be intimidating for libraries without UX expertise or designated staff. During this webinar, the presenter will share how she designed and facilitated an iterative seven-test usability testing program during one academic year and provide practical guidance for adapting and implementing a similar program at your institution.

The session will walk through considerations for designing sustainable usability testing, strategies for assessing the captured data and identifying action items, and lessons learned along the way.