Signing Basics—"Customer Service Signs for Librarians: Part 2" 2024 Series

Event Information
Event Type
Continuing Education - Webinar
Event Category
Customer Service
Equity, Diversity, Inclusion (EDI)
Professional/Personal Development

Virtual via Zoom

Target Audience

Open to all NJ library staff

Free of Charge, Registration is required

Signing Basics

LibraryLinkNJ is proud to partner with Signing Basics to offer "Customer Service Signs for Librarians: Part 2," a series of workshops which will teach library staff how to better communicate with members of their community who are Deaf or Hard-of-Hearing. 

"Customer Service Signs for Librarians: Part 2" consists of three 45-minute trainings taught by an experienced ASL instructor. LibraryLinkNJ is please to sponsor this training three times in 2024. (More dates will be added in the future.)

  • Training #1: Tuesdays, April 9th, 16th, 23rd — 10am-10:45am
  • Training #2: Thursdays, June 6th, 13th, 20th — 11am-11:45am
  • Training #3: Wednesdays, November 6th, 14th, 20th — 10am-10:45am

*By registering, you are ensuring that you have previously attended Customer Service Signs for Librarians: Part 1, and are making a commitment to attend all three courses in each training. Sessions will not be recorded.

This train continues to expand upon the signs learned in Part 1, and also covers:

  • Practicing the ASL Alphabet, including fingerspelling
  • Signing formal introductions and pleasantries
  • Formatting questions using the Yes/No ASL signing structures: Who, What, When, Where, Why, Which, How, and How Many
  • Constructing ASL-signed sentences using the Time, Object, Subject, and Verb format and incorporating more vocabulary
  • Gaining a better understanding of "Do and Do Not Do" strategies when interacting with Deaf people
  • Learning appropriate responses to direct customer service questions

Included are interactive handouts featuring all the signs learned during the training, along with video tutorials allowing attendees to continue learning after the training is concluded. 

Registration for this three-week series is limited to 15 people, and is only available to those who have successfully completed Customer Service Signs for Librarians: Part 1. Registration information will be shared directly with attendees via email. Please email Stephanie Sendaula with any questions. 

Please note: By registering to attend this program, you agree to the LLNJ Code of Conduct:

Registration Information


Contact Us

If you have any questions or need assistance regarding this program,  please contact our staff:

Stephanie Sendaula
Programming & Outreach Specialist
732-752-7720 ext. 106