Taking a broad approach to customer service, this class includes identifying external and internal customers; the benefits of good customer service for the customer, the staff, and the organization; what good customer service looks like; meeting the customers’ needs; four key principles of service interactions; active listening; four steps to saying no. Participants leave with an individual action plan.
Note: An optional program approach focuses on how managers can ensure good institution-wide customer service.
Presented by
On-Demand Program Subject Area
Leadership, Team-Building and Customer Service