LLNJ Delivery - TForce Final Mile - Update #3

New Vendor for Statewide Delivery

LLNJ Delivery - TForce Final Mile

Update #3

May 7, 2018

Please share this with all staff involved with ILL/delivery.



Last Week:

  • Last-minute changes in our agreement with Expak altered the sequence of expected events, with the following results:
    • Expak ceased all service on Friday, April 27th
    • TForce began work on Monday, handling mostly pickups at first and undertaking some deliveries starting on Thursday

What’s Happening This Week, May 7-11:

TForce Asks Your Help with Following:

  • Make sure the driver signs your library’s LibraryLinkNJ daily delivery log sheet.
    This is a new procedure for many of the drivers
  • When the driver presents their TForce route log to your staff member, please make sure your staff member prints a clear and legible name
  • Both of these procedures help TForce monitor driver performance and delivery accuracy

What Does This Mean for Your Delivery Staff?

Date What’s happening What library staff need to do:



  • We’re using our LLNJ delivery labels only
  • Discard any labels you printed out last week. We worked with TForce to add route numbers to all the labels
  • Attention: Libraries using JerseyCat: you cannot use JerseyCat labels as shipping labels for items being picked up by TForce


Starting on Monday, 5/7

  • TForce is making both pickups and deliveries starting this week
  • We are using LLNJ daily Delivery Log sheets again. These were revised on Friday, April 27th. Please use the updated version
  • Label your pickups with the TForce labels
  • Print your Daily Delivery Log for April/May and post it in your delivery area
  • Note the number of pickups
  • Note that your pickup time may change
  • Have the TForce driver sign the Delivery Log


Starting Monday, 5/7



6/1 - 6/10

  • LibraryLinkNJ will be collecting monthly delivery statistics (due by the 10th of each month)


Blue Bins:

  • The TForce depots need blue bins in order to sort and deliver materials
  • If your library has extra blue bins, please leave these for the driver to take. Label them with a sign marked “Please take”
  • If your library has a lot of bins, expect that it make take up to a week for drivers to take all of them

Insurance Claims:

  • Expak
    • LibraryLinkNJ’s contract with Expak allowed for payment up to $100 for loss or damage to materials in the care of Expak
    • Claims must be filed within 30 days of initial shipment. Claims must be filed with Expak no later than May 25, 2018
    • Please use the Expak Claim Form on our website
    • Claim forms should be submitted by the library that owns the missing or damaged material, no more than 30 days past the initial delivery to the borrowing library
    • When completing the Claim Form, please note the following specifics:
      • For library names, use the full, exact name shown on the ExpakShip dropdown list
      • Please do not use your library’s initials or any other form of the library’s name
      • When you submit the form, the information will be sent directly to Expak Logistics, with a copy to LibraryLinkNJ
    • If a visual will help strengthen your claim, upload a picture of damaged material within the claim form
  • TForce
    • As of Monday, April 30, 2018, lost or damaged items in transit are not covered by insurance. LibraryLinkNJ does not reimburse libraries for lost items.

LibraryLinkNJ, The New Jersey Library Cooperative
2300 Stuyvesant Avenue, Trenton, NJ 08618
Phone: 732-752-7720 | Fax: 732-752-7785

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which is responsible for the coordination, promotion, and funding of the New Jersey Library Network.