Black Belt Librarians: Creating a Safer Workplace

A “real-world” approach and strategy to developing a practical, workable library security program.

We are all well aware of the problems front-line library staff experience on a daily basis.   Learn techniques for handling difficult situations and patrons from a library security expert.  Discover what works and what simply does not.

After this program, you will be able to:

•  Define ten maxims of security - no matter the size of your library
•  Apply elements of a real-world library security program to your facility
•  Recognize and properly respond to different levels of patron emotion
•  Inform patrons of rules in a way that will best ensure compliance
•  Document your security and safety matters