You may think you are sending a message to stakeholders and others, but your silent communications may be sending another. For your message to get through e your body language, voice (intonation, pitch, tone, and inflection), and look of your facility must be aligned with your spoken or written communication. Your silent messages affect your interactions with students, teachers, administrators, and users in a public library setting.
After this workshop, participants will be able to:
- “Translate” silent communications.
- Prevent their silent communication from triggering a negative response.
- Identify where their silent communication interferes with their message.
Presented by
On-Demand Program Subject Area
Leadership, Team-Building and Customer Service
Advocacy and Communication Skills
Personal Development
Program Format
In-Person
Virtual