Crafting the User-Centered Library: Integrating Assessment into Planning and Executing Library Services

What do your library patrons need and want? Find out! Discover a variety of practical (and often free) methods for gathering data to develop a more user-centric service plan. Learn techniques for implementing what your users need and want and discover how to overcome obstacles that may pop up along the way.

Learning Objectives:

• Identify a variety of methods for collecting data and analyzing the results;
• Increase survey response rates using low-cost or free prizes;
• Change services, programs or polices based on data collection results;
• Employ ethical research practices and institutional policies.