Customer Service

Courtney Mercurio

Director
Coffee County Lannom Memorial Public Library
Areas of Expertise
Circulation
Building Management
Policy Creation
Customer Service
Types of Libraries I have worked in
Public
About Me

I started working at Lannom Library in 2017 as a part-time circulation staff member. I was promoted to Children's Librarian in July 2018 at the Coffee County Manchester Public Library.

Erin Crockett

Library Director
Carroll County Library
Areas of Expertise
Customer Service
Task Management
Creativity & Innovation
Types of Libraries I have worked in
Public
About Me

My name is Erin Crockett and I have been Library Director of the Carroll County Library for almost 2 years. Before entering the library world, I worked in customer service and management.

Melissa

Director
Charles Ralph Holland Memorial Library
Areas of Expertise
Library Administration
Collection development
Customer Service
Types of Libraries I have worked in
Public
About Me

I am Melissa Gregory. I have been Director at Charles Ralph Holland Memorial Library in Gainesboro, Tn for a year. My background is in Education as an Elementary teacher for 23 years.

Kathy Gammon

Branch Manager
Lobelville Public Library
Areas of Expertise
Library Administration
Collection Development
Customer Service
Circulation
Inter Library Loans
Information Service | Reference
Types of Libraries I have worked in
Public
About Me

Hi, My name is Kathy Gammon and I'm the Branch Manager of Lobelville Public Library in Tennessee. I oversee the daily operations of the library.

Jessica Phillips

Director
Bolivar-Hardeman County Library
Areas of Expertise
Customer Service
Library Administration
cataloging
Inter Library Loans
Collection development
Summer Reading
Staff Scheduling
Strategic Planning
Types of Libraries I have worked in
Public
About Me

Hello everone! My name is Jessica, and I am the Director of Bolivar-Hardeman County Library.

Briana Pagdon

Library Director
Etowah Carnegie Public Library
Areas of Expertise
databases
Data analysis
Social Media Management
Marketing and Public Relations
Customer Service
Types of Libraries I have worked in
Public
About Me

Hello! My name is Briana and I am the Director of Etowah Carnegie Public Library.

Sarah Walizer

Branch Manager
Kodak Branch Library - Sevier County Public Library System
Areas of Expertise
Adult Program & Services
Customer Service
Collection development
"Storytimes, Music times, Literacy Buddies, Lego League, Pet therapy program
Weeding
Circulation
Types of Libraries I have worked in
Public
About Me

I have been the Branch Manager at the Kodak Branch Library for 4 years. Before becomming the Branch Manager, I was the Children's Librarian for a year. I loved my preschool storytimes.

Rosy Wagner

Manager of Reference and Lifelong Learning
Burlington County Library System
NJ - County
BURLINGTON
Areas of Expertise
Project Management
Programs & Services for All Ages
Management (Personnel)
Grant Management
Community Partnerships
Outreach
Information Service | Reference
Customer Service
Team-building
Presentations & Public Speaking
Types of Libraries I have worked in
Public
About Me

Hi, I'm Rosy! I believe the role of libraries is access, and the role of library staff is advocacy. I've worked in a municipal library, a library consortium and now in a county library system.

Danielle Pitter

Graduate Student
New Jersey Library Association
NJ - County
MIDDLESEX
Areas of Expertise
Website
Customer Service
Diversity
Resume Writing
wordpress
Social Networking
YA literature
Library technology
Types of Libraries I have worked in
Public
About Me

I started my library journey in 2020, by contacting local librarians and workers on their experiences.

Melody Scagnelli-Townley

Library Director
Bayonne Public Library
NJ - County
HUDSON
Areas of Expertise
Social media
Social Media Content Creation
Outreach
Marketing and Public Relations
Information Service | Reference
Customer Service
eBooks
Digital collections
Young Adult Collection Development & Management
Graphic Novel Collection Development
Children's Collections
LGBTQ Programming & Collections
Website
Local History
genealogy
Collection development
Award Selection Committee Participation
Adult Program & Services
YA Program & Services
urban libraries
Renovations
Staff Supervision & Evaluation
Staff Scheduling
Policy Creation
Trustee Meetings
Budgeting
Building Management
Change Management
Types of Libraries I have worked in
Academic
Public
School
About Me

My name is Melody Scagnelli-Townley and I am the Library Director at Bayonne Public Library. Before becoming the Director, I spent seven months as the Interim Director. Before that, I was the Outreach Librarian for 3.5 years.

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