Customer Service

Joy Robinson

Senior Adult Services Librarian
Piscatway Public Library
Email
NJ - County
MIDDLESEX
Areas of Expertise
Information Service | Reference
Collection development
Adult Program & Services
Outreach
Customer Service
Mentoring
Types of Libraries I have worked in
Academic
Public
About Me

I am an Adult Services librarian at Piscataway Public Library. I started my library career as a circulation clerk at an academic library.   Later, while serving as a library assisant, I began studying for my MLIS at Rutgers University.

Mary C. Martin

Library Director
Wanaque Public Library
Email
NJ - County
PASSAIC
Areas of Expertise
Budgeting
Collection development
Customer Service
Digital Literacy
Grant writing
Innovation
Knowledge Management
Library Administration
Marketing and Public Relations
Organizational culture
Organizational Leadership
Reader's Advisory
Social media
Staff Development
Systems Thinking
Technology
Training
User Training
Types of Libraries I have worked in
Academic
Public
About Me

I've been a librarian for 25+ years, and have worked in a variety of libraries and jobs.

Amanda Eigen

Head of Library Services
Maplewood Memorial Library
Email
NJ - County
ESSEX
Areas of Expertise
Customer Service
Circulation
Collection development
Management (Personnel)
Time Management & Staff Scheduling
Grant writing
Public Library
Library Advocacy
Library Confidentiality
Types of Libraries I have worked in
Public
School
About Me

I'm Amanda Eigen and I'm Head of Library Services for Maplewood Memorial Library in Maplewood, NJ. I began my tenure at Maplewood as a part-time Adult Services librarian in 2004 and have been lucky to grow and find new challenges here ever since.

Sonja Vloeberghs

Head of Lending Services
Princeton Public Library
Email
NJ - County
MERCER
Areas of Expertise
Customer Service
User Experience
leadership
Management (Personnel)
Staff Supervision & Evaluation
Circulation
Time Management & Staff Scheduling
Volunteers
Retail
Professional Development
Types of Libraries I have worked in
Public
About Me

I have been an energetic leader of our library’s Lending Services department for almost 15 years. I oversee and contribute to an excellent customer experience for our visitors.