Customer Service

Jessica Phillips

Director
Bolivar-Hardeman County Library
<strong>Areas of Expertise</strong>
Customer Service
Library Administration
cataloging
Inter Library Loans
Collection development
Summer Reading
Staff Scheduling
Strategic Planning
Types of Libraries I have worked in
Public
About Me

Hello everone! My name is Jessica, and I am the Director of Bolivar-Hardeman County Library.

Briana Pagdon

Library Director
Etowah Carnegie Public Library
<strong>Areas of Expertise</strong>
databases
Data analysis
Social Media Management
Marketing and Public Relations
Customer Service
Types of Libraries I have worked in
Public
About Me

Hello! My name is Briana and I am the Director of Etowah Carnegie Public Library.

Sarah Walizer

Branch Manager
Kodak Branch Library - Sevier County Public Library System
<strong>Areas of Expertise</strong>
Adult Program & Services
Customer Service
Collection development
"Storytimes, Music times, Literacy Buddies, Lego League, Pet therapy program
Weeding
Circulation
Types of Libraries I have worked in
Public
About Me

I have been the Branch Manager at the Kodak Branch Library for 4 years. Before becomming the Branch Manager, I was the Children's Librarian for a year. I loved my preschool storytimes.

Rosy Wagner

Manager of Reference and Lifelong Learning
Burlington County Library System
NJ - County
BURLINGTON
<strong>Areas of Expertise</strong>
Project Management
Programs & Services for All Ages
Management (Personnel)
Grant Management
Community Partnerships
Outreach
Information Service | Reference
Customer Service
Team-building
Presentations & Public Speaking
Types of Libraries I have worked in
Public
About Me

Hi, I'm Rosy! I believe the role of libraries is access, and the role of library staff is advocacy. I've worked in a municipal library, a library consortium and now in a county library system.

Danielle Pitter

Graduate Student
New Jersey Library Association
NJ - County
MIDDLESEX
<strong>Areas of Expertise</strong>
Website
Customer Service
Diversity
Resume Writing
wordpress
Social Networking
YA literature
Library technology
Types of Libraries I have worked in
Public
About Me

I started my library journey in 2020, by contacting local librarians and workers on their experiences.

Melody Scagnelli-Townley

Library Director
Bayonne Public Library
NJ - County
HUDSON
<strong>Areas of Expertise</strong>
Social media
Social Media Content Creation
Outreach
Marketing and Public Relations
Information Service | Reference
Customer Service
eBooks
Digital collections
Young Adult Collection Development & Management
Graphic Novel Collection Development
Children's Collections
LGBTQ Programming & Collections
Website
Local History
genealogy
Collection development
Award Selection Committee Participation
Adult Program & Services
YA Program & Services
urban libraries
Renovations
Staff Supervision & Evaluation
Staff Scheduling
Policy Creation
Trustee Meetings
Budgeting
Building Management
Change Management
Types of Libraries I have worked in
Academic
Public
School
About Me

My name is Melody Scagnelli-Townley and I am the Library Director at Bayonne Public Library. Before becoming the Director, I spent seven months as the Interim Director. Before that, I was the Outreach Librarian for 3.5 years.

Joy Robinson

Senior Adult Services Librarian
Piscatway Public Library
NJ - County
MIDDLESEX
<strong>Areas of Expertise</strong>
Information Service | Reference
Collection development
Adult Program & Services
Outreach
Customer Service
Mentoring
Types of Libraries I have worked in
Academic
Public
About Me

I am an Adult Services librarian at Piscataway Public Library. I started my library career as a circulation clerk at an academic library.   Later, while serving as a library assisant, I began studying for my MLIS at Rutgers University.

Mary C. Martin

Library Director
Wanaque Public Library
NJ - County
PASSAIC
<strong>Areas of Expertise</strong>
Budgeting
Collection development
Customer Service
Digital Literacy
Grant writing
Innovation
Knowledge Management
Library Administration
Marketing and Public Relations
Organizational culture
Organizational Leadership
Reader's Advisory
Social media
Staff Development
Systems Thinking
Technology
Training
User Training
Types of Libraries I have worked in
Academic
Public
About Me

I've been a librarian for 25+ years, and have worked in a variety of libraries and jobs.

Amanda Eigen

Head of Library Services
Maplewood Memorial Library
NJ - County
ESSEX
<strong>Areas of Expertise</strong>
Customer Service
Circulation
Collection development
Management (Personnel)
Time Management & Staff Scheduling
Grant writing
Public Library
Library Advocacy
Library Confidentiality
Types of Libraries I have worked in
Public
School
About Me

I'm Amanda Eigen and I'm Head of Library Services for Maplewood Memorial Library in Maplewood, NJ. I began my tenure at Maplewood as a part-time Adult Services librarian in 2004 and have been lucky to grow and find new challenges here ever since.

Sonja Vloeberghs

Head of Lending Services
Princeton Public Library
NJ - County
MERCER
<strong>Areas of Expertise</strong>
Customer Service
User Experience
leadership
Management (Personnel)
Staff Supervision & Evaluation
Circulation
Time Management & Staff Scheduling
Volunteers
Retail
Professional Development
Types of Libraries I have worked in
Public
About Me

I have been an energetic leader of our library’s Lending Services department for almost 15 years. I oversee and contribute to an excellent customer experience for our visitors.

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