Customer Service

Myah Vanderbilt

Librarian 4 - Young Adult Services Coordinator
The Ocean County Library
NJ - County
OCEAN
<strong>Areas of Expertise</strong>
Young Adult Program & Services
Teen Volunteers
Teen Zone Decoration/Environmental Design
Supporting Teen Mental Health and Serving at-Risk Youth
Staff Supervision & Evaluation
Staff Training
Customer Service
Types of Libraries I have worked in
Public
About Me

Hello! My name is Myah Vanderbilt. I am the Young Adult Services Coordinator for the Ocean County Library System. I've worked for Ocean County Library since 2014, but began as the YA System Coordinator in 2023.

Kassandra Penn

Librarian 3, Teen Services
Ocean County Library
NJ - County
OCEAN
<strong>Areas of Expertise</strong>
Staff Supervision & Evaluation
Information Service | Reference
Customer Service
Time Management & Staff Scheduling
Community Engagement
Circulation
Types of Libraries I have worked in
Public
About Me

Hi there! My name is Kassie Penn, and I am a teen services supervisor at the Ocean County Library. I have worked for the Ocean County Library since 2012.

Nick

Librarian
Wayne Public Library
NJ - County
PASSAIC
<strong>Areas of Expertise</strong>
cataloging
Public Library
Public libraries
Computer Classes
Technical Services
Library technology
Resume Writing
Customer Service
Public Policy
Types of Libraries I have worked in
Public
About Me

I'm Nick from Passaic County.

I'm a librarian at the Wayne Public Library

2024-2025 NJLA Public Policy Committee Co-Chair

2023-2025 Trustee on the Wanaque Borough Board of Education

Dinah

Director
Jackson-Madison County Library
<strong>Areas of Expertise</strong>
Library Administration
Presentations & Public Speaking
Customer Service
Organizational Leadership
Types of Libraries I have worked in
Public
About Me

My mission as a librarian is to connect people with life-changing information whether that be through the traditional method of print materials or the contemporary methods of technology.

Madison Hough

Assistant Regional Director
Clinch River Regional Library
<strong>Areas of Expertise</strong>
Consulting
Library Administration
cataloging
Public libraries
Staff Training
Gaming
Customer Service
Collection development
Presentations & Public Speaking
Types of Libraries I have worked in
Public
Special
About Me

Hi! I'm Madison. I'm the Assistant Director of Clinch River Regional Library. In this capacity, I assist public libraries with training, consulting, leadership, and more.

Selena Harmon

Assistant Regional Director
Holston River Regional Library
<strong>Areas of Expertise</strong>
Organizational Leadership
Organizational culture
Presentations & Public Speaking
Marketing and Public Relations
Grant writing
Information Service | Reference
Information Literacy
Customer Service
Collection development
Working with Local Officials
Types of Libraries I have worked in
Academic
Public
Special
About Me

Greetings! My name is Selena Harmon, and I currently serve as Assistant Director of the Holston River Regional Library. My professional journey spans a decade and includes academic, public, special, and government libraries.

Courtney Mercurio

Director
Coffee County Lannom Memorial Public Library
<strong>Areas of Expertise</strong>
Circulation
Building Management
Policy Creation
Customer Service
Types of Libraries I have worked in
Public
About Me

I started working at Lannom Library in 2017 as a part-time circulation staff member. I was promoted to Children's Librarian in July 2018 at the Coffee County Manchester Public Library.

Erin Crockett

Library Director
Carroll County Library
<strong>Areas of Expertise</strong>
Customer Service
Task Management
Creativity & Innovation
Types of Libraries I have worked in
Public
About Me

My name is Erin Crockett and I have been Library Director of the Carroll County Library for almost 2 years. Before entering the library world, I worked in customer service and management.

Melissa

Director
Charles Ralph Holland Memorial Library
<strong>Areas of Expertise</strong>
Library Administration
Collection development
Customer Service
Types of Libraries I have worked in
Public
About Me

I am Melissa Gregory. I have been Director at Charles Ralph Holland Memorial Library in Gainesboro, Tn for a year. My background is in Education as an Elementary teacher for 23 years.

Kathy Gammon

Branch Manager
Lobelville Public Library
<strong>Areas of Expertise</strong>
Library Administration
Collection Development
Customer Service
Circulation
Inter Library Loans
Information Service | Reference
Types of Libraries I have worked in
Public
About Me

Hi, My name is Kathy Gammon and I'm the Branch Manager of Lobelville Public Library in Tennessee. I oversee the daily operations of the library.

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