The Leonia Public Library is looking for a new Head of Circulation to provide stellar customer service to our community. We seek an enthusiastic, organized individual who loves working with people.
JOB SUMMARY:
Responsibilities include managing and supervising all aspects of the Circulation Department, answering patron questions, marketing programs and databases, assisting the public in using library technology, trouble-shooting problems, enforcing library policies, and aiding in the day-to-day running of the library. This person will report to the Library Director.
ESSENTIAL DUTIES AND MAJOR RESPONSIBILITIES:
Manages and supervises the Circulation staff (including Pages and Volunteers); includes interviewing, hiring, scheduling, training, evaluating and resolving personnel problems.
Enforces Library Board policies and circulation procedures consistently.
Develops projects, sets goals and designs future strategies for the Circulation Department alongside the Director.
GENERAL RESPONSIBILITIES:
Performs circulation duties including but not limited to charging and discharging library materials, collecting fines, registering new patrons and issuing library cards, etc.
Assists the public in the use of library resources and equipment.
Troubleshoots issues with patron accounts, item holds, lost/ claims-returned/ missing items.
Maintains relationships with other BCCLS libraries and manages all library-to-library issues.
Maintains Adult DVD/CD collections, periodical/newspaper collections, and others as assigned.
Creates promotional materials for Circulation based services - library card information, policies, item lending, etc.
Oversees physical organization of circulation desks and neat appearance of public areas. Ensures that desk /circulation supplies are stocked and reordered as necessary, coordinating with the Bookkeeper and Director.
Keeps current with new services, procedures, technologies and trends within BCCLS, as well as state and national libraries.
Assists and coordinates library programs along with library staff.
Assists in maintaining the library’s website and social media along with other library staff.
Acts as liaison to the Friends of the Leonia Library, as well as other local community organizations along with the Director.
All other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES:
Strong technology and organizational skills.
Excellent interpersonal, customer service, and communication skills.
Thorough knowledge of library and clerical terminology, library procedures, use of computers and other equipment.
Ability to deal tactfully and courteously with the general public and to maintain effective working relationships with other library staff.
Ability to create and maintain library records and files.
Strong organizational ability.
Ability to comprehend, analyze, interpret and enforce regulations, policies and procedures of the BCCLS consortium and the library.
HOURS:
35-hour work week position
Generous benefits and vacation package included
Schedule requires morning, afternoon and evening hours, and one Saturday per month.
EDUCATION AND EXPERIENCE:
Bachelor’s Degree,
3 - 5 years of supervisory experience either in a library or as a supervisor in a customer service-related field
MLIS preferred but not required
Bilingual Korean speaking applicants a plus
Salary commensurate with experience
Please no phone calls. Only candidates selected for interviews will be notified. Employment offers are conditional upon a successful background and reference check and include a six month probationary period. Leonia Public Library is an Equal Opportunity Employer. Applicants must comply with the “NJ First Act.” Please send a resume and cover letter to Michelle Malone, malone [at] leonia.bccls.org