Passport Agent - East Brunswick Public Library

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Passport Agent
East Brunswick Public Library
Part-Time Position

Schedule

8 hours per week: Monday 5pm – 9pm; and Saturday 9am – 1pm.

General Description

A Passport Agent is responsible for accepting passport applications on behalf of the Department of State. The Agent verifies that the documents presented fulfill federal requirements, ensures the application is completed correctly, and answers customer questions. The Agent will also be required to take passport photos, act as a Notary Public, and fulfill general clerical tasks as assigned.

Required Skills, Knowledge, and Ability

The Passport Agent must be able to:

  1. flourish in a fast-paced, customer-oriented environment;
  2. memorize extensive Department of State rules and regulations;
  3. complete web-based training;
  4. remain detail-oriented under pressure;
  5. provide excellent customer service;
  6. communicate effectively with customers;
  7. complete clerical tasks online and using Microsoft Excel, Outlook, and Word;
  8. operate office equipment such as the fax, scanner, and copier;
  9. maintain effective working relationships with associates and customers.

Education and Experience

Computer skills required. Previous customer service experience preferred.

Passport application acceptance agents must:

  1. Be a United States citizen age 18 or older;
  2. Be free of any federal or state felony convictions;
  3. Be free of any misdemeanor conviction for crimes relating to breach of trust or moral turpitude, i.e., embezzlement, identity theft, misappropriation, document fraud, drug offense, or dishonesty in carrying out a responsibility involving public trust; and
  4. Not be on parole or probation relating to any federal or state convictions.

Salary

Starting at $16.78 per hour

Start Date

Immediate

Supervisor

Karen Violand, Passports Supervisor

Application

Applications will be accepted until the position is filled. Applications are available in the Administration office and on the Library web site:  https://ilove.ebpl.org/sites/default/files/employment-application.pdf .

Send applications to HR [at] ebpl.org (HR[at]ebpl.org) .