Technology Support and Training Specialist
The Monroe Township Public Library is a vibrant, well-used facility providing a high level of service to all community residents. The Library and staff enjoy the support of Township residents, and administrative and financial support from municipal officials. A highly dedicated, skilled staff enables the Library to provide a level of personalized service that is unavailable at many other libraries of comparable size. High quality community engagement is an essential component of the Library’s work.
The Monroe Township Public Library seeks an enthusiastic, self-motivated and team-oriented candidate for Technology Support and Training Specialist. This full-time position reports to the Assistant Director and will work closely with all Library departments.
Responsibilities:
- Technology Support
- Assists in developing technology plans for the Library and recommends updates.
- Participates in developing a technology-based annual budget for the Library.
- Troubleshoots hardware and software problems and performs routine hardware testing, maintenance and repair. Makes suggestions for new equipment and software.
- Manages the Library’s networks and servers.
- Maintains up-to-date working knowledge of the Library’s technologies, databases and applications.
- Oversees and updates the Library’s website CMS (WordPress).
- Coordinates the work of outside technology-related contractors in the installation, configuration, and repair of computers, peripherals and network equipment.
- Retains appropriate records related to software licenses, warranties, network configurations, performance and condition.
- Technology Training
- Develops and provides training/classes/demos of Library technologies, databases and applications.
- Conducts one on one training sessions for staff and patrons.
- Identifies methods of training staff in the use of various technologies.
- Creates quick reference guides for Library technologies, databases and applications for use by staff and patrons.
Qualifications:
Bachelor’s or Associate’s degree or certification in a computer science or technology related field and/or minimum two (2) years’ experience working with technology and electronic services or relevant experience in computer network operations, maintenance and repair.
- Knowledge/Experience with WordPress websites.
- Excellent customer service skills.
- Excellent presentation skills.
- Exceptional communication skills.
- Problem solving and time management skills.
- Experience in developing curriculum in digital literacy.
Hours for this position are Monday - Friday 9am-5pm. However, evenings and weekends may be necessary for specific projects.
Starting Salary: $56,000
Apply by sending a cover letter, resume and three personal references to jobs [at] monroetwplibrary.org and include Technology Support and Training in the subject line. Deadline for submission August 4, 2023.