Virtual

Cultural intelligence is the ability to see the same situations from different perspectives to make better decisions and choose to respond instead of reacting.

According to the:

• 2023 Global HR Research Report only 37% of employees always feel they belong and are valued at work
• 2023 Gallup Poll, 33% of US employees were engaged in their work and workplace

This is at the same level of engagement as in 2016, despite significant investment trying to improve it. (Engagement peaked in 2020 at 36%, Gallup 2022).

Everyone encounters at least one difficult person or situation to deal with at some time.  Managing conflicts, differences, and diverse personalities are a part of life, personally and professionally.  Learning how to identify various behavior styles, control emotions, and communicate assertively helps drive constructive outcomes.  Participants will leave knowing how to keep issues and people from having a negative and stressful effect on them.

Change is not always easy, yet it has become a way of life for those living in today's professional environments.  When we strategically plan, communicate effectively, encourage involvement, and manage reactions constructively, it becomes an opportunity for people to grow from the experience.  Participants will leave with the tools to move themselves and others forward to achieve their objectives.

The challenge of group dynamics is having diverse individuals work together as a team to achieve a common goal.  The quality of team relationships directly impacts performance, trust, motivation, and customer satisfaction (internal and external).  Having a strong commitment to the mission, one another, and the organization helps a team move forward in achieving success.  Participants will leave with the tools to effectively build and sustain strong teams.

This highly interactive program will provide all library staff with the tools and skills to work and manage effectively across age diversity.

Participants will:

“I Love My Library!” is what we want our patrons to say when they use our library and it’s services. Delivering great service while navigating the restrictions and realities of a pandemic has forced libraries to rapidly change.  This program presents the basic elements of excellent customer service and how they help us continue to adapt and change, as we create and provide services in our ever evolving world.

You may think you are sending a message to stakeholders and others, but your silent communications may be sending another.  For your message to get through e your body language, voice (intonation, pitch, tone, and inflection), and look of your facility must be aligned with your spoken or written communication. Your silent messages affect your interactions with students, teachers, administrators, and users in a public library setting.

After this workshop, participants will be able to: