Virtual

The library  is truly the last safe haven for the most vulnerable.  Never is this truer than right now. But how do we provide social services, reentry, civic engagement, pandemic recovery and other services to our most vulnerable populations in such an unstable time? This workshop will allow staff to explore, develop, evaluate new and/or existing social justice programs. Learn how to assess community needs, develop new initiatives, evaluate exiting programs and market services to others.

This workshop will:  

No matter your role within an organization, the ability to be present and authentic is critical to the success of the organization. This workshop will cultivate skills and behaviors so that you can connect with the leadership skills you already have. By remaining in the now - we stay calm, remain true to ourselves, make intentional decisions and connect with people in a much more clear and compassionate manner.

This workshop will:

Empower your organization with renewed purpose. This workshop advances upon the individual Know Your WHY workshop to create and work on the organizational WHY. We will focus on bringing staff together to identify your organizational WHY and learn how to use this WHY to advance its mission.

This workshop will:

In this workshop you will work to identify your own “why” and unique purpose. Knowing your WHY provides clarity in your life, infuses your professional path with passion, and keeps you focused on your goals. Knowing and acting on your WHY will provide you the clarity to benchmark your continued leadership learning. My theme as 2019 NJLA President was Know Your WHY because knowing my own WHY is what defined my purpose and propelled my career.

This workshop will:

Are you looking to create content and grow your library’s Instagram audience? This workshop will cover how you can use Instagram to connect with the community, promote library services & resources, expand your following, and stay relevant. Topics such as setting up a professional account, posting photos, IGTV videos, Reels,  and stories will be discussed.  The program will conclude with a brainstorming session for post ideas.

Learning Objectives:  

Leaders in the middle face a unique set of circumstances -- you are responsible for carrying forward the key goals of upper management as well as the goals and needs of staff you directly supervise. In this session, we will identify which key skills are helpful to hone as a middle manager, possible pitfalls to avoid, and techniques on how to find points of cooperation in difficult situations.

Teams that work collaboratively with open, transparent, communication are more productive and consistently have better morale. In this interactive workshop, your team will go through several exercises to identify where communication breakdowns exist, develop possible solutions, and start thinking proactively to communicate as a team. This program includes a pre-workshop survey and a post-workshop summary from the presenter.

Social media is a powerful tool to both promote your library and connect with the community.  This workshop will cover how you can both promote your library services and engage patrons through various social media platforms such as: Instagram, Facebook, Twitter, and Constant Contact newsletters.  The importance of having a unified brand will also be discussed.

Learning Objectives:

Developed for library para-professionals and those new to service desks, this workshop provides a customer service toolkit for staff using the basics of traditional library reference service with the goal of enhancing patron satisfaction. Karen will work with administration prior to the session to develop resources specific to the organization.

By the end of this workshop, attendees will be able to:

Delivering great customer service consistently in an organization or business is not achieved by accident. It needs nurturing and teamwork. This workshop concentrates on thinking and talking about how, as a leader in your organization, it is your responsibility to:

• Guide your employees to provide great customer service
• Help develop your organization’s culture of delivering customer service excellence 

Objectives: By the end of the workshop, participants will be able to: