Greetings,
I wanted to pass along this free webinar that Library 2.0 is now offering. In order to access the webinar, you'll need to create a free user account with Library 2.0, if you don't already have one. Below is the text of their email describing the webinar in detail.
Have a decent day!
Mary Martin, Wanaque Library
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In June of this year, we held a paid webinar on "Handling Complaints or Protests About Content" hosted by Dr. Steve Albrecht with special guest speaker Barry Trott, MSLS. Because of continued concerns related to this topic, we are making the webinar recording openly available on Library 2.0. On the recording page is a link to receive an emailed certification of participation for viewing the webinar.
If you are not a member of Library 2.0, please join Library 2.0 (free). Once your membership has been approved you will have access to the recording without fee--there is a link on the front page of the community.
If you or your organization use Niche Academy, you can search for the recording in the Library 2.0 Academy under the title "FREE VERSION - Handling Complaints or Protests About Content." It will be available there for free for three months. It will remain for free on Library 2.0 indefinitely.
WEBINAR OVERVIEW:
How do we safely and carefully handle one or more angry or outraged patrons who complain about items (books, films, magazines, CDs, etc.) in our library?
This 60-minute training webinar is presented by Library 2.0 and ALA author and library service, safety, and security expert, Dr. Steve Albrecht. Steve will be hosting Barry Trott, Adult Services Consultant with the Library of Virginia, to explore tools and training that can help when you have complaints about library collections.
Barry says, “Book challenges are on the rise in all sorts of libraries. Being prepared to handle questions about library materials will involve more than the library director and other administrators. Often, complaints need to be first handled by frontline staff. To keep these protests from growing into a major media crisis, it’s important that public services staff know how to handle user complaints. This issue requires more than just passing the angry patrons up the chain of command. It’s essential to have a well-thought-out process for staff to rely on. This webinar will help all library employees feel more empowered during these encounters.”
This overview session is another in our Library 2.0 series for all library staff and library leaders to respond with tact and skill when it comes to complaints about what one or more patrons thinks is inappropriate content in the library. This webinar will also discuss how to handle the security issues and media management related to an organized protest about potentially controversial materials, both in or near your library.