List of Suggested Programs & Consultants

LEADERSHIP, TEAM-BUILDING and CUSTOMER SERVICE

Birds of a Feather: Harness the Power of Your Social Style Deborah Blackwell
Coaching for Positive Outcomes CAM Consulting
Communication in a Public Library Cindy Czesak
Customer Service from the Supervisor’s Point of View Joanne Roukens
Getting to Know You: Building Relationships to Create Collaboration Hilda Weisburg
Growing Healthy Teens: Programming and Partnerships Pham Condello
Growing Your Leadership Skills: Because Leading is a Job Requirement Hilda Weisburg
How To Be a Building Leader… and Why You Need to Be One Hilda Weisburg
Internal Communication Workshop Jessica Trujillo
JUSTICE FOR ALL – Developing or Renewing Social Justice Programs for Vulnerable Populations Tonya Garcia
KNOW YOUR WHY - Get Acquainted with Your Individual Purpose Tonya Garcia
KNOW YOUR WHY - Get Acquainted with Your Organizational Purpose Tonya Garcia
Leading from Awareness— The Power of Inclusion Lourdes Tango
Leading from the Middle Jessica Trujillo
Making a Difference - One Customer at a Time CAM Consulting
Managing Differences Constructively CAM Consulting
Managing Team Dynamics CAM Consulting
MINDFUL LEADERSHIP - Cultivating Leadership, Presence, and Compassion Tonya Garcia
Strategies for the Intergenerational Workplace Pham Condello
Successfully Managing People CAM Consulting
Supervising Others Deborah Blackwell
Team Building with True Colors Pham Condello
Teamwork and Teams Deborah Blackwell
That’s a Great Question! : Reference 101 Karen Vaias
The Dynamics of Change CAM Consulting
The Teen Brain - Providing Quality Customer Service to Our Teen Patrons Pham Condello
The Value of a Public Library Cindy Czesak
Your Silent Communications Speak Volumes Hilda Weisburg
“I Love My Library!” What the Pandemic Has Taught Us About Customer Service Joanne Roukens
“I Love This Place!” Practical Lessons in Customer Service Joanne Roukens

Notes for Suggested Programs:

You are not limited to applying your subsidy to the programs on this list. We provide this information as helpful suggestions.

  • If you choose from this list, LLNJ has already negotiated standard speaking fee pricing for LLNJ member libraries.
  • When discussing the program with the consultant/vendor, tell them that this is potentially an LLNJ subsidized program and if your request for a subsidy is approved, the negotiated standard speaking fee applies.
  • Pricing for vendors on the recommended list is available upon request. Contact Theresa Agostinelli, theresa@librarylinknj.org

These programs are with consultants we know and have worked with successfully. The program descriptions are largely for programs 3 hours in length. Most can be customized for length and to meet the specific needs of your participants. Check each to see if there is a special note about length and audience.

Training Techniques
All workshops are designed to be interactive. Some may require “hands-on” and others may be a combination of lecture, demonstration, and group discussion. You need to inquire of the training consultant which techniques they employ.

Audience
Most programs are designed to be for all library staff. Where it is recommended that the content is best for specific types or sets of staff, it is so noted.


List of Professional Development Consultants:

  • Jessica Bielen - Jessica Bielen holds an MLIS from Rutgers University and a BA in English and Creative Writing from Montclair State University.  She began her library career in 2009 and is currently an Adult Services & Acquisitions Librarian at the Livingston Public Library, where she has taken an interest in expanding the way the library interacts with and engages the community through social media. She is a chair of the BCCLS Adult Services Committee and is a member of the NJLA Public Relations Committee.
    Contact: jessica.bielen@livingston.bccls.org

  • Deborah Blackwell - Ms. Blackwell is an experienced Trainer and Facilitator. She is a Certified Public Manager, Fairleigh Dickinson University. And a certified Temperament Therapist. Deborah is a sought-after trainer, workshop facilitator, and conference speaker. She believes in living life out loud from the inside out! 
    Contact: deborah.blackwell34@gmail.com

    Leslin CharlesLeslin H. Charles has a special interest in student engagement, metacognition, information literacy, and assessment of student learning. At Rutgers University, Leslin leads the libraries’ efforts to develop pedagogically sound learning experiences and appropriate assessment strategies in collaboration with librarians, teaching faculty, and relevant campus partners.

    Leslin works closely with a diverse range of student populations. These include the Educational Opportunity Fund for traditionally under-represented students, Mountainview Seminar for previously incarcerated students, Honors College Forum, and RU Fit for first year International students. She teaches a Byrne Seminar for first year students called Truth or Fiction?

    In 2015, through the ACRL Assessment in Action: Academic Libraries and Student Success program, she developed a longitudinal study of library impact on student learning with special focus on students in the McNair Post Baccalaureate Achievement Program.

    Contact: leslin.charles@rutgers.edu

  • Pham Condello - A supervising librarian specializing in youth services, from kids' brains to teen culture.
    Contact: phamcondello@gmail.com

  • CAM Consulting - A full-service HR consulting and training firm which has been specializing in professional development and organizational growth since 1993. Claudia Monte is the primary consultant/owner who is also an adjunct instructor for Florida SouthWestern State College, a facilitator/coach for SWFL MicroEnterprise Institute, and an arbitrator with FL Attorney General Lemon Law Arbitration Program.
    Contact: Claudia Monte at cmonte@cam4consulting.com or 239-676-7025

  • Cindy Czesak - Cindy Czesak has spent her career in public libraries, going from Page to Library Assistant to Children's Librarian and, finally to Director. She was the Director of the Clifton Public Library for 14 years, before moving to the Directorship at the Paterson Public Library; she recently retired after 17 years there. Cindy values collaborative relationships, whether within the Library for which she is responsible, with other library colleagues or with community partners. She has managed the construction of a new Main Library in Clifton, was one of the five founders of the PALS Plus consortium, and has been very active in NJLA and ALA over the years. She is now assisting the management of the New Jersey Library Trustee Association, among other consulting positions.

  • Barbara DeSantis - The is the Tech Integration Trainer at the Sayreville School District. A STAR Discovery Educator whose award-winning blog showcases practical use of many online tools for teaching and learning, Barbara is also a Past President of the New Jersey Science Teachers Association.
    Contact: bsdesantis1@gmail.com

  • Joanne P. Roukens - served as the Assistant Director for LibraryLinkNJ, The New Jersey Library Cooperative (LLNJ) in Piscataway, NJ from 2010 - 2019. Previously she was the Executive Director of the Highlands Regional Library Cooperative (HRLC) in Denville, NJ. Joanne was with the Morris County Library (Whippany, NJ) for 14 years.
    She has earned a Certificate in Training from the New Jersey Department of Personnel and was the co-coordinator of the New Jersey Train-the-Trainers Program from 2001 - 2005. Joanne was the New Jersey Library Association’s 2007 Librarian of the Year. She received the President’s Award from the New Jersey Association of School Librarians in 2017. Joanne is a proud member of the Library Gods & Goddesses Trivia Team. Joanne is an engaging, experienced and in-demand trainer and conducts workshops on customer service, presentation skills, and library trends and emerging technologies. She believes that all training should have a sense of fun!
    Contact: jproukens@gmail.com

  • Lourdes Tango - A training consultant experienced in designing and facilitating programs in cross-cultural communication and diversity topics. Originally from Cuba, Lourdes has collaborated with a wide variety of clients to design and facilitate programs that empower individuals and teams to create an environment of inclusion by leveraging the value of diversity within their organizations. Lourdes is fluent in English and Spanish and uses both languages so frequently that she used to have a bilingual parrot.
    Contact: Lourdestango@gmail.com.

  • Jessica Trujillo - Jessica is currently the Head of Youth & Teen Services at the Montclair Public Library. She has held positions as a young adult and children's librarian. She received her B.A. from the University of Washington, Seattle and M.L.I.S. from Rutgers University, New Brunswick, NJ. She is currently serving as the Vice-President/President Elect for the New Jersey Library Association's Executive Board and was a 2008 ALSC sponsored ALA Emerging Leader.
    Contact: jbmtrujillo@gmail.com

  • Karen Vaias - Karen Vaias has worked in New Jersey libraries for more than twenty years, as both a paraprofessional and a degreed librarian.  She is currently the Supervising Reference Librarian at Bernards Township Library in Basking Ridge, New Jersey.  She has presented at NJLA Annual Conferences and the Statewide Train the Trainer series and is active in State and Consortial committee work.
    Contact: kvaias@bernardslibrary.org

  • Hilda Weisburg - A former school librarian with over 30 years of experience in school libraries, K-12, she is also the author most recently of Leading for School Librarians: There is No Other Option (ALS 2017). She also co-authored Being Indispensable: A School Librarian’s Guide to Becoming an Invaluable Leader (ALA Editions, 2010), and New on the Job: A School Librarian’s Guide to Success, 2nd ed. (ALA Editions 2015). She is the recipient of AASL’s 2016 Distinguished Service Award.
    Contact: hildakw@gmail.com

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