In-Person
“I Love My Library!” What the Pandemic Has Taught Us About Customer Service
“I Love My Library!” is what we want our patrons to say when they use our library and it’s services. Delivering great service while navigating the restrictions and realities of a pandemic has forced libraries to rapidly change. This program presents the basic elements of excellent customer service and how they help us continue to adapt and change, as we create and provide services in our ever evolving world.