In-Person

You may think you are sending a message to stakeholders and others, but your silent communications may be sending another.  For your message to get through e your body language, voice (intonation, pitch, tone, and inflection), and look of your facility must be aligned with your spoken or written communication. Your silent messages affect your interactions with students, teachers, administrators, and users in a public library setting.

After this workshop, participants will be able to:

Leaders in the middle face a unique set of circumstances -- you are responsible for carrying forward the key goals of upper management as well as the goals and needs of staff you directly supervise. In this session, we will identify which key skills are helpful to hone as a middle manager, possible pitfalls to avoid, and techniques on how to find points of cooperation in difficult situations.

Teams that work collaboratively with open, transparent, communication are more productive and consistently have better morale. In this interactive workshop, your team will go through several exercises to identify where communication breakdowns exist, develop possible solutions, and start thinking proactively to communicate as a team. This program includes a pre-workshop survey and a post-workshop summary from the presenter.

Developed for library para-professionals and those new to service desks, this workshop provides a customer service toolkit for staff using the basics of traditional library reference service with the goal of enhancing patron satisfaction. Karen will work with administration prior to the session to develop resources specific to the organization.

By the end of this workshop, attendees will be able to:

Whether you are planning a workshop, need to demonstrate a new product or technology or have only 15 minutes with a library user you can find opportunities to utilize teaching strategies. These opportunities abound in our everyday interaction with our communities.

Delivering great customer service consistently in an organization or business is not achieved by accident. It needs nurturing and teamwork. This workshop concentrates on thinking and talking about how, as a leader in your organization, it is your responsibility to:

• Guide your employees to provide great customer service
• Help develop your organization’s culture of delivering customer service excellence 

Objectives: By the end of the workshop, participants will be able to:

Satisfied customers are essential to the success of any organization. The sole reason your organization exists is to provide quality services to those that it is your mission to serve. If customers do not find what they need and do not receive courteous service, why should they keep coming to you? This program identifies behaviors that promote good customer service, not only to your external customers, but internally between all staff. After all, isn’t cooperation and respect for all the keystone to a thriving organization?

The ability to speak effectively and persuasively to a group is an essential skill for any type of business success. Do you have a budget presentation coming up? Have you been invited to speak about your organization to local service clubs such as Rotary or business organizations like the Chamber of Commerce? Are you seeking funding partners? This program covers the basic elements of a well organized and professional presentation. The key elements are preparation, organization and enthusiasm for your topic. Don’t just get up and speak - call the group to action!

We all have different varieties of communications, learning styles and stressors in our life.  Our personality greatly impacts the way we see the world and the way we learn.  Through this interactive and lively workshop, using the True Colors model, you will have the necessary tools to create a more enjoyable work environment.  True Colors is a technique of understanding yourself and others based on your personality and dispositions.

By the end of the program participants will be able to:

You have tried again and again to collaborate with your teachers, but they are uninterested and too busy.  Stop trying to collaborate and start building relationships.  Reach teachers on a personal level and then slowly create the environment that leads to collaboration

After this workshop, participants will be able to: