Baker, N., & Gitner, F. (1999). “New Americans program: part 2.” Reference & User Services Quarterly, 38(13), 243ff. (available from InfoTrac General Reference Center).

How the Queensborough Public Library conducts continuous community analysis to maintain relevant programming.

Resource Categories
IMMIGRANTS
Resource Subcategories (Tags)
Immigrants
Resource Types
DIVERSITY PROGRAM & SERVICES

Quezada, S. (2003). Nothing about me without me: planning for services for people with disabilities.

Public Libraries, Following ALA’s Planning for Results, Massachusetts developed templates with which librarians organize services for growing populations.

Resource Categories
DIFFERENTLY ABLED
Resource Subcategories (Tags)
People with Different Abilities
Resource Types
DIVERSITY PROGRAM & SERVICES

Kuharets, I., Cahalan, B., & Gitner, F., eds. (2001). Bridging cultures: Ethnic services in the libraries of New York State. Albany: New York Library Association, Ethnic Services Round Table.

A compilation of 36 articles ranging from outreach to technology.

Resource Categories
ETHNIC COMMUNITIES
Resource Subcategories (Tags)
African Americans
Multicultural
Resource Types
DIVERSITY PROGRAM & SERVICES
ONLINE RESOURCES

Kuharets, O., ed. (2001). Venture into cultures: A resource book of multicultural materials and programs. Chicago: American Library Association.

Sections featuring recommended African, Caribbean, Indian, Jewish, Korean, Latino, Middle Eastern, Native American, and Russian children’s books, audiovisual materials, and websites, as well as pro

Resource Categories
ETHNIC COMMUNITIES
Resource Subcategories (Tags)
Multicultural
Resource Types
BOOK LISTS & REVIEWS
DIVERSITY PROGRAM & SERVICES
ONLINE RESOURCES